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XFOR: No Mail Flow from GroupWise to Exchange Server - Event ID 6087

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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Article ID:244253
Last Review:October 28, 2006
Revision:4.3
This article was previously published under Q244253

SYMPTOMS

There is no mail flow from Novell GroupWise to Microsoft Exchange Server. Although messages are not successfully sent from GroupWise, directory synchronization between Exchange Server and GroupWise works. The following error appears in the Exchange Server computer's application event log:
Event ID: 6087
Source: MSExchangeGWRtr
Description:
Error: No message type can be found in the header file.
On the GroupWise server, the corresponding error is in the GroupWise API gateway's log:
10-15-99 09:57:27 Processing outbound message...
10-15-99 09:57:28 Error getting information from the GroupWise message
10-15-99 09:57:28 Info - No active recipients

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CAUSE

This problem is caused by a damaged Foreign domain document for Exchange Server in the GroupWise post office.

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RESOLUTION

To resolve this problem, in the GroupWise Administrator program:
1.In the Link Configuration utility, unlink the existing External Foreign domain for Exchange Server.
2.Delete the existing External Foreign domain for Exchange Server.
3.Recreate a new External Foreign domain for Exchange Server.
4.Run the Link Configuration utility, and link the External Foreign domain for Exchange Server to the API gateway.
5.Run directory synchronization between Exchange Server and GroupWise again.
NOTE: For more information about creating External Foreign domains and configuring the link tables, refer to the documentation included with the Exchange Connector for Novell GroupWise.

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MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
222550 (http://support.microsoft.com/kb/222550/EN-US/) XFOR: Mail Doesn't Flow from GroupWise to Exchange Server
You can also connect to Novell's support Knowledgebase at the following Web site and search for document 2937080:
http://support.novell.com (http://support.novell.com)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO
•Microsoft Exchange Server 5.5 Standard Edition

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Keywords: 
kbprb KB244253

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