Event ID 10003 and Event ID 4999 are logged when the EdgeTransport.exe process on an Exchange Server 2010 server crashes

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Article ID: 2443688 - View products that this article applies to.
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SYMPTOMS

You send email messages to certain Microsoft Exchange Server 2010 mailboxes. In this situation, the EdgeTransport.exe process on the Exchange Server 2010 server may crash. Additionally, the following events are logged in the Application log:


Log Name: Application
Source: MSExchangeTransport
Event ID: 10003
Task Category: PoisonMessage
Level: Error
Description:
The transport process failed during message processing with the following call stack: System.ArgumentException: The ID isn't a folder ID. ID = AAk=
at Microsoft.Exchange.Data.Storage.CoreFolder.InternalBind(StoreSession session, StoreId folderId, Boolean allowSoftDeleted, ICollection`1 propsToReturn)
at Microsoft.Exchange.Data.Storage.Folder.<>c__DisplayClass23`1.<InternalBind>b__22()
at Microsoft.Exchange.Data.Storage.Folder.InternalBind[T](CoreFolderBindDelegate coreFolderBindDelegate)
at Microsoft.Exchange.Data.Storage.Folder.InternalBind[T](StoreSession storeSession, StoreId folderId, ICollection`1 propsToReturn)
at Microsoft.Exchange.Data.Storage.DefaultFolderValidator.<>c__DisplayClass3.<Validate>b__0()
at Microsoft.Exchange.Data.Storage.MailboxSession.BypassAuditing(Action action)
at Microsoft.Exchange.Data.Storage.DefaultFolderValidator.Validate(DefaultFolderContext context, StoreObjectId folderId, Dictionary`2 folderDataDictionary)
at Microsoft.Exchange.Data.Storage.DefaultFolder.Initialize()
at Microsoft.Exchange.Data.Storage.DefaultFolder.TryGetFolderId(StoreObjectId& folderId)
at Microsoft.Exchange.Data.Storage.DefaultFolder..ctor(DefaultFolderContext context, DefaultFolderInfo defaultFolderInfo, Boolean deferInitialize)
at Microsoft.Exchange.Data.Storage.DefaultFolderManager.CacheDefaultFolders(DefaultFolderContext context, IList`1 foldersToInit)
at Microsoft.Exchange.Data.Storage.DefaultFolderManager.Create(MailboxSession session, OpenMailboxSessionFlags openFlags, IList`1 foldersToInit)
...


Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent for process id: <Process IdD>, with parameters: E12, <Build Type>, <Version Number>, edgetransport, M.E.Data.Storage, M.E.D.S.CoreFolder.InternalBind, System.ArgumentException, 7fe6, <Version Number>. ErrorReportingEnabled: False


Note When this issue occurs, you cannot use the Get-Mailbox cmdlet or the Get-MailboxFolderStatistics cmdlet to obtain information about the corrupted mailboxes.

CAUSE

This issue occurs because certain mailboxes contain invalid entryIDs for default folders. When the invalid entryIDs are detected, an ArgumentException exception occurs in the EdgeTransport.exe process. Additionally, the exception is not handled.

RESOLUTION

To resolve this issue, install the following update rollup:
2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Get-Mailbox cmdlet, visit the following Microsoft website:
General information about the Get-Mailbox cmdlet
For more information about the Get-MailboxFolderStatistics cmdlet, visit the following Microsoft website:
General information about the Get-MailboxFolderStatistics cmdlet

Properties

Article ID: 2443688 - Last Review: April 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2443688

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