Computer restarts slowly after Forefront TMG 2010 SP1 is installed

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Article ID: 2446087 - View products that this article applies to.
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SYMPTOMS

A computer restarts slowly after you install Microsoft Forefront Threat Management Gateway (TMG) 2010 Service Pack 1 (SP1) on the computer.

Additionally, the following event entry is logged in the Application log:

Log Name: Application
Source: Windows Error Reporting
Date: 7/5/2010 10:44:26 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: www.contoso.com
Description: Fault bucket , type 0
Event Name: ServiceHang
Response: Not available
Cab Id: 0


Notes
  • If Forefront TMG SP1 is not installed on the computer, this issue does not occur.
  • If you start the Forefront TMG Managed Control service (IsaManagedCtrl.exe) manually, this issue does not occur.

CAUSE

This issue occurs because the IsaManagedCtrl.exe service requires a long time to determine whether the computer can install the BranchCache feature during the restart process.

RESOLUTION

Update information

To resolve this issue, install the software update that is described in the following Microsoft Knowledge Base (KB) article:
2288910 Software Update 1 for Microsoft Forefront Threat Management Gateway (TMG) 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2446087 - Last Review: October 18, 2010 - Revision: 4.0
APPLIES TO
  • Microsoft Forefront Threat Management Gateway 2010 Service Pack 1
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2446087

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