The Seniority Index feature in the Hierarchical Address Book does not work as expected in Exchange Server 2010

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SYMPTOMS

Consider the following scenarios.

Scenario 1

You install Microsoft Exchange Server 2010 on a member server.
You install the Hierarchical Address Book feature (HAB).
You create a mailbox for a user on the member server.
The user starts Microsoft Outlook 2010 or Microsoft Office Outlook 2007.
The user clicks the Organization tab in the Address Book.

In this scenario, information is displayed in HAB as expected. However, sorting on the Seniority Index component does not work.

Scenario 2

You install Microsoft Exchange Server 2010 Service Pack 1 (SP1) on a member server.
You install the Hierarchical Address Book feature (HAB).
You create a mailbox for a user on the member server.
The user starts Microsoft Outlook 2010 or Microsoft Office Outlook 2007.
The user opens the Address Book.

In this scenario, the Organization tab is not displayed as expected.

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RESOLUTION

To resolve this issue, install Microsoft Exchange Server 2010 Service Pack 2 (SP2). For more information about Exchange Server 2010 SP2, visit the following Microsoft website:

http://www.microsoft.com/download/en/details.aspx?id=28190 (http://www.microsoft.com/download/en/details.aspx?id=28190)

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REFERENCES

For more information about how to install HAB, see the following articles in the Microsoft Knowledge Base:

973788 (http://support.microsoft.com/kb/973788/en-us/ ) How to extend the Active Directory schema for the Hierarchical Address Book (HAB) on an Exchange Server 2010 server

973994 (http://support.microsoft.com/kb/973994/en-us/ ) How to enable the Hierarchical Address Book feature in Microsoft Exchange Server 2010

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