How to recover missing Outlook 2011 data like emails and contacts

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Article ID: 2448811 - View products that this article applies to.
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To recover emails, contacts, and calendar items use Time Machine to restore a backup of your Office 2011 Identities folder. For information on how to use Time Machine, see how to restore data from Time Machine backups.

If there's no backup, we can try something different. Let's see if another identity has the missing data.
  1. Close Outlook.
  2. Press Option and click Outlook in the Dock - this will open a Microsoft Database Utility window.
  3. If you have more than one identity in the list, choose one that isn't bolded.
  4. Click
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    Tools button
    , and choose Set as Default.
  5. Close the window, and start Outlook.
Repeat the steps until you see your information or until you've tried all identities.

If your emails, contacts, or calendar items are still missing there is another reason why this may be happening - the database file could have been moved by accident. Let's find it!

How to find a database file that was moved

Need more help?
Get help from the Microsoft Community online community or visit Contact Microsoft to learn more about your support options.


Article ID: 2448811 - Last Review: September 12, 2013 - Revision: 9.0
Applies to
  • Microsoft Outlook for Mac 2011
dftsdahomeportal KB2448811

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