"There is a problem communicating with the Microsoft Dynamics CRM server" error message when you add members to a marketing list in Microsoft Dynamics CRM 4.0 that has Update Rollup 11, Update Rollup 12 or Update Rollup 13 installed

When you add members to a marketing list in Microsoft Dynamics CRM 4.0, you receive the following error message:

If you view the Microsoft Dynamics CRM platform traces, you see a more detailed description of the error:


This problem occurs if the following conditions are true:

• You installed Update Rollup 11, Update Rollup 12 or Update Rollup 13 for Microsoft Dynamics CRM 4.0.
• You add members to a marketing list by using the Advanced Find feature.

Note If you have installed Update Rollup 12 or Update Rollup 13 for Microsoft Dynamics CRM 4.0, you can apply this hotfix. This hotfix does not resolve the problem that occurs in Microsoft Dynamics CRM 4.0 with Update Rollup 11 installed.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Note This problem was originally fixed in Update Rollup 14 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: