Error message when you use Office Communicator 2007 R2 on a computer that is running Office Outlook

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Article ID: 2449143 - View products that this article applies to.
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SYMPTOMS

You may receive the following error message in Microsoft Office Communicator 2007 R2 on a computer that is running Office Outlook:

There was a problem connecting to Microsoft Office Outlook. The e-mail address used in your default Outlook profile is different from the sign-in address used in Communicator. Change your default Outlook profile to match the sign-in address you are using in Communicator, and then sign out and sign back in to Communicator.

RESOLUTION

Install the following cumulative update:
2291453 Description of the cumulative update package for Communicator 2007 R2: November 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2449143 - Last Review: December 17, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbqfe kbsurveynew kbexpertiseinter KB2449143

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