Error message when you try to install SQL Server 2008 R2

Article ID: 2449398 - View products that this article applies to.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com)
site.
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Symptoms

When you try to install Microsoft SQL Server 2008 R2, you receive one or more of the following error messages or experience one or more of the following symptoms. Additionally, you cannot continue with the setup.

Setup error messages or symptoms

Error messages in SQL Server Setup log files

Event Viewer error message
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Cause

This problem may occur for one of the following reasons:
  • The installation media is damaged.
  • The installation source is corrupted.
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Resolution

To resolve the problem, use one of the following methods:
  • Download the SQL Server image again from the original location, and then rerun the Setup program.
  • If you installed SQL Server over a computer network, install it again from a local drive, and then rerun the Setup program.
  • Rename the Setup.rll file. To do this, follow these steps:
    1. Open Windows Explorer. To do this, click Start, click All Programs, click Accessories, and then click Windows Explorer.
    2. Locate and then click the following folder:
      C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\SQLServer2008R2\resources\1033
    3. Right-click Setup.rll, and then click Rename. See image
    4. Type setup.rll.old, and then press Enter.
    5. Rerun the Setup program.
  • If you are using a localized version of SQL Server, you can change the operating system settings to support localized versions. For more information about how to change the operating system settings, go to the following Microsoft website:
    How to: Change Operating System Settings to Support Localized Versions
    (http://msdn.microsoft.com/en-us/library/ms144258(v=sql.105).aspx)
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    IMPORTANT Installations of different language versions of SQL Server instances on the same computer are not supported.
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More information

The error messages that are mentioned in the "Symptoms" section may have other causes. If the steps in the "Resolution" section do not resolve the problem, you may be experiencing a different problem. For more information, go to the following Microsoft websites:
  • To verify your installation media by using the Microsoft File Checksum Integrity Verifier tool, go to the following Microsoft website:
    Microsoft File Checksum Integrity Verifier
    (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=B3C93558-31B7-47E2-A663-7365C1686C08&displaylang=en)
  • For more information about how to install SQL Server 2008 R2, go to the following Microsoft website:
    How to: Install SQL Server 2008 R2 (Setup)
    (http://msdn.microsoft.com/en-us/library/ms143219(v=SQL.105).aspx)
  • For more information about known issues when you install SQL Server on Windows 7 or on Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:  
    955725
    (http://support.microsoft.com/kb/955725/ )
    List of known issues when you install SQL Server on Windows 7 or on Windows Server 2008 R2
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Properties

Article ID: 2449398 - Last Review: July 13, 2012 - Revision: 9.0
Applies to
  • Microsoft SQL Server 2008 R2 Datacenter
  • Microsoft SQL Server 2008 R2 Developer
  • Microsoft SQL Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Express
  • Microsoft SQL Server 2008 R2 Express with Advanced Services
  • Microsoft SQL Server 2008 R2 Standard
  • Microsoft SQL Server 2008 R2 Standard Edition for Small Business
  • Microsoft SQL Server 2008 R2 Web
  • Microsoft SQL Server 2008 R2 Workgroup
Keywords: 
kbcip kberrmsg KB2449398
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