XADM: Event ID 1197 and 1005 After You Attempt to Start the Information Store

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Article ID: 244976 - View products that this article applies to.
This article was previously published under Q244976
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Symptoms

When you attempt to start the information store (Store.exe), it does not start, and the following events appear in the event log:
Event ID: 1197
Source: MSExchangeIS Private
Type: Error
Category: General
Description: Database is too new to be upgraded.

Event ID: 1005
Source: MSExchangeIS Private
Type: Error
Category: General
Description: Unable to start the Microsoft Exchange Information Store. Error 0x451.
Although the information store does not start, the information store databases are not damaged.

Cause

This problem occurs when you perform one of the following actions:
  • You restore a Store.exe file earlier than version 5.5.2651.32 after the information store databases have already been upgraded to version 2.45.
  • You restore a Store.exe file earlier than version 5.5.2652.68 after the information store databases have already been upgraded to version 2.46.
These earlier versions of the Store.exe file do not support the new database formats.

Resolution

To resolve this problem:
  • If the information store databases have already been upgraded to version 2.45, restore version 5.5.2651.32 or later of the Store.exe file, and then attempt to start the information store again.
  • If the information store databases have already been upgraded to version 2.46, restore version 5.5.2652.68 or later of the Store.exe file, and then attempt to start the information store again.

More information

When you apply version 5.5.2651.32 or later of the Store.exe file on an Exchange Server computer, and then start the information store, the information store databases are automatically upgraded to a new format, and the following events appear in the event log:
Event ID: 1185
Source: MSExchangeIS Private
Type: Information
Category: General
Description: Successfully upgraded database to version version.

Event ID: 1185
Source: MSExchangeIS Public
Type: Information
Category: General
Description: Successfully upgraded database to version version.
where version is 2.45 if you applied a Store.exe file earlier than version 5.5.2652.68, or 2.46 if you applied version 5.5.2652.68 or later.

After the databases have been upgraded to version 2.45, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. Similarly, after the databases have been upgraded to version 2.46, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than the above versions, and then attempt to start the information store, you experience the behavior described in the "Symptoms" section, but the information store databases are not damaged.

Properties

Article ID: 244976 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbprb KB244976

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