XADM: Event ID 1197 and 1005 After You Attempt to Start the Information Store

When you attempt to start the information store (Store.exe), it does not start, and the following events appear in the event log: Although the information store does not start, the information store databases are not damaged.

This problem occurs when you perform one of the following actions:

• You restore a Store.exe file earlier than version 5.5.2651.32 after the information store databases have already been upgraded to version 2.45.
• You restore a Store.exe file earlier than version 5.5.2652.68 after the information store databases have already been upgraded to version 2.46.

These earlier versions of the Store.exe file do not support the new database formats.

To resolve this problem:

• If the information store databases have already been upgraded to version 2.45, restore version 5.5.2651.32 or later of the Store.exe file, and then attempt to start the information store again.
• If the information store databases have already been upgraded to version 2.46, restore version 5.5.2652.68 or later of the Store.exe file, and then attempt to start the information store again.

When you apply version 5.5.2651.32 or later of the Store.exe file on an Exchange Server computer, and then start the information store, the information store databases are automatically upgraded to a new format, and the following events appear in the event log: where version is 2.45 if you applied a Store.exe file earlier than version 5.5.2652.68, or 2.46 if you applied version 5.5.2652.68 or later.

After the databases have been upgraded to version 2.45, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. Similarly, after the databases have been upgraded to version 2.46, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than the above versions, and then attempt to start the information store, you experience the behavior described in the "Symptoms" section, but the information store databases are not damaged.