Err Msg: Internet Explorer Installation is Incomplete

Article translations Article translations
Article ID: 245110 - View products that this article applies to.
This article was previously published under Q245110
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When you try to upgrade your version of Microsoft Internet Explorer by using the Microsoft Internet Explorer 4.0 installation CD-ROM or the installation files downloaded from the Web and you initially installed Internet Explorer when you installed Microsoft Windows NT Server 4.0, Terminal Server Edition, you may receive the following error message:
Internet Explorer Installation is Incomplete
You may receive additional error messages stating that Setup has not installed the following components:
Internet Explorer Direct Animation
Internet Explorer Classes for Java
Also, when you restart your computer, you may receive the following error message while Internet Explorer is initializing:
Unable to install java packages from D:\WTSRV\Java\Classes\Win32ie4.cab, the system cannot find the file specified.

CAUSE

This behavior can occur if you do not use the Add/Remove Programs tool in Control Panel to upgrade Internet Explorer.

RESOLUTION

To resolve this issue, use the Add/Remove Programs tool to remove your current version of Internet Explorer, and then install Internet Explorer 4.0:
  1. In Control Panel, double-click Add/Remove Programs, and then remove the current version of Internet Explorer.
  2. If you have not already done so, download the Internet Explorer 4.0 installation files from the Web to a local hard disk or a network share.

    NOTE: You can also copy the Internet Explorer 4.0 installation files from the Internet Explorer 4.0 installation CD-ROM to a local hard disk or to a network share.
  3. In Control Panel, install Internet Explorer 4.0:
    1. Double-click Add/Remove Programs.
    2. Click Install.
    3. Click Next, and then click Browse.
    4. Locate the Ie4setup.exe file on the local hard disk or on the network share.
    5. Click the Ie4setup.exe file, and then follow the instructions on your screen to install Internet Explorer 4.0.

Properties

Article ID: 245110 - Last Review: October 22, 2013 - Revision: 1.2
APPLIES TO
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
Keywords: 
kbnosurvey kbarchive kbprb KB245110

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com