The status reason of the workflow remains Waiting when you run a workflow to send an email message from an email template in Microsoft Dynamics CRM 4.0

Consider the following scenario:  

• You are in an Microsoft Dynamics CRM 4.0 environment.
• You create a workflow that is based on a customer entity.
• In the workflow, you add a Send Email step that uses an email template.
• You run the workflow.

In this scenario, the status reason of the workflow remains Waiting. Additionally, the corresponding email message is not sent.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

Note This problem was originally fixed in Update Rollup 15 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 15 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: