Article ID: 2452648 - Last Review: December 5, 2011 - Revision: 4.0

The Send Feedback tool in Internet Explorer 9 Beta does not start on a computer that is running a 64-bit version of Windows and that has Windows Live Essentials 2011 installed

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SYMPTOMS

Consider the following scenario:

You install Windows Live Essentials 2011 on a computer that is running a 64-bit version of Windows and that has Windows Internet Explorer 9 Beta installed.
You try to use the Send Feedback tool in Internet Explorer 9 Beta.

In this scenario, the Send Feedback tool does not start, and you receive the following error message:

Please install the Windows Live ID Sign-in Assistant

Additionally, the error message window contains the following link:

Get the Windows Live ID Sign-In Assistant

When you try to download and install Windows Live ID Sign-In Assistant from the link, you are notified that you already have a more recent version installed.

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This issue occurs because of a change to Windows Live ID Sign-in Assistant for Windows Live Essentials 2011. This change requires applications that use Windows Live ID Sign-in Assistant to reference the full path of the required DLLs. However, the Send Feedback tool in Internet Explorer 9 Beta does not use the full path of the required DLLs. Therefore, the 32-bit version of the Send Feedback tool tries to load a 64-bit DLL. This behavior causes a failure that is interpreted as Windows Live ID Sign-in Assistant not being installed.

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RESOLUTION

To resolve this issue, upgrade to the latest version of Internet Explorer 9.

Download Internet Explorer (http://windows.microsoft.com/en-US/internet-explorer/downloads/ie)

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