BUG: Windows Installer Fails When Environment Variables Are Improperly Set

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This article was previously published under Q245413

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SYMPTOMS

When you run a Windows Installer-based installation, the Windows Installer may fail and return this internal error message:

Server returned unexpected error 2755 attempting to install package.

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CAUSE

This can happen when a program adds an empty environment variable during the installation of the product. An example of an empty environment variable is "MYVARIABLE=".

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RESOLUTION

To resolve this problem, remove the empty environment variable from the environment settings.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

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On Windows 95 and Windows 98, environment variables are found in the Autoexec.bat and Config.sys files. On Windows NT and Windows 2000, you can view the environment variables by typing set from a command prompt.

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APPLIES TO

Microsoft Windows Installer 1.0
Microsoft Windows Installer 1.1

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kbbug KB245413

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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