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Error message when you try to import a .pst file into Outlook for Mac 2011: "Outlook has encountered a problem and needs to close"
Article ID: 2454260 - View products that this article applies to.
When you try to import a .pst file into Microsoft Outlook for Mac 2011, you may experience one of the following issues:
To resolve this issue, download and then install the latest Office for Mac update.
Note Any PST file that was created in Outlook 2003 or in an earlier version will be in ANSI format. This format cannot be imported into Outlook for Mac 2011.
The latest Office for Mac update has some fixes that address an issue with importing .pst files. For more information about how to obtain the latest Office for Mac update, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/323601)How to obtain the latest version of a Microsoft product for a Macintosh computer
If the issue continues to occur after you install the latest update, follow these steps:
After you import the .pst file, make sure that you click the triangle arrow to expand the Microsoft PST folder as shown here:
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When you use Outlook on a computer, the application creates .pst files and archives them automatically. Do not import an archived .pst file. Instead, re-create the .pst file, and then try importing the file again.
When you create a .pst file on a computer, all items (email messages) that are located in the root folder will not import. You should create subfolders, then move all email messages located in the root folder into the subfolder, and then import into Outlook for Mac.
If you were able to import the .pst file but Outlook does not start, press the SHIFT key and then click the Outlook icon. Click Outlook, and then select Turn off Office reminders.
If you received the error message that is mentioned in the "Symptoms" section, try to create a .pst file without contacts, and then import the file.
If the problem persists, follow these steps:
If these methods do not resolve the problem, contact Microsoft Customer Support Services at http://support.microsoft.com/contactus.
Make sure that you have the following information available:
A Technical support agent may ask you for the copy of .pst to be able to replicate the problem on their computer.
1. What version of Outlook for Windows .pst was created?
3. What is the size of the PST file being imported?
4. What are the email account types (POP, IMAP, Exchange)?
5. What does the PST file contain (Contacts, Personal folders, reminders, and so on)
6. What is the transfer means used to obtain the file from the computer to the Mac (thumb drive, DVD, external drive, and so on)?
7. What MAC OS are you running?