OLEXP: Outlook Express 5 Downloads the Same E-Mail Message Multiple Times

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Article ID: 245620 - View products that this article applies to.
This article was previously published under Q245620
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

Outlook Express 5 may download the same e-mail message multiple times.

CAUSE

This behavior can occur when you have multiple e-mail accounts on the same POP3 server, and one account is configured to remove e-mail messages from the server and another is configured to leave e-mail messages on the server.

WORKAROUND

To work around this issue, configure all POP3 accounts to either leave a copy of the e-mail messages on the server or delete the e-mail messages from the server after the messages are downloaded. To do so, use the following steps:
  1. In Outlook Express, click Tools, and then click Accounts.
  2. On the Mail tab, click the mail account, and then click Properties.
  3. On the Advanced tab in the Delivery section, click to select the Leave a copy of messages on server check box, and then choose the appropriate option for removing the messages from the server.NOTE: If you want to download all your messages to your computer, click to clear the Leave a copy of messages on server check box, click Apply, click OK, and then click Close.

  4. Click Apply, click OK, and then click Close.
  5. Repeat steps 2-4 for each e-mail account listed.

REFERENCES

For additional information about how Outlook Express tracks downloaded messages, click the article number below to view the article in the Microsoft Knowledge Base:
216366 OLEXP: How to Download Internet Mail Messages in Outlook Express

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Article ID: 245620 - Last Review: January 25, 2007 - Revision: 3.1
APPLIES TO
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.0
Keywords: 
kbenv kbprb KB245620

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