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Frequently Asked Questions: Office Live Meeting Client Support Policy
Article ID: 2457848 - View products that this article applies to.
Where can I read the support policy for the Microsoft Office Live Meeting client?
The support policy is posted at the Live Meeting Product Solution Center
When did the support policy for the Office Live Meeting client go into effect?
July 1, 2010.
Why is Microsoft implementing a support policy for the Office Live Meeting client?
As part of our ongoing effort to help ensure the highest quality web conferencing experience for our partners and customers, Microsoft is implementing a new lifecycle policy for the Office Live Meeting client.
Microsoft currently releases an update to the Office Live Meeting client approximately every quarter. In the past year, Office Live Meeting has delivered numerous improvements to the audio, video, and recording functionalities as well as implemented new capabilities to allow a richer meeting experience. By installing a current Office Live Meeting client, end users are able to take advantage of these enhancements which will help ensure a more successful Office Live Meeting experience.
What technical help will be provided if a user has installed an Office Live Meeting client that was released more than 18 months ago and calls support for help?
In the event of a support call where Microsoft finds that the Live Meeting customer is using a version of the Office Live Meeting client that was released more than eighteen months prior, Microsoft Support will advise the customer to upgrade to the most current version of the Office Live Meeting client.
How does this support policy apply to the Office Live Meeting Web Access console?
This policy does not apply to the Office Live Meeting Web Access console.
How does this support policy apply to the Outlook Add-in for Conferencing?
This policy does not apply to the Outlook Add-in for Conferencing.
How does this support policy apply to the use of the Live Meeting client when used with an on-premise Office Communications Server 2007 R2 deployment?
This policy only applies to the usage of the Office Live Meeting client with the Office Live Meeting service.
When used against Office Communications Server (R2) for a customer’s on premise usage, the Office LiveMeeting client follows the lifecycle of the OCS server product. The support lifecycle for OCS can be found here
How can I identify the version of the Office Live Meeting client installed?
To confirm the version of the Office Live Meeting client currently installed:
(http://www.microsoft.com/events/series/livemeeting.aspx?tab=Videos&seriesid=148&webcastid=13175)demonstrating how to verify the version of the Office Live Meeting client.
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How can I ensure that I am always using a supported version of the Office Live Meeting client?
Microsoft strongly recommends that Office Live Meeting service customers plan to update their Office Live Meeting clients at minimum every 12 months to ensure access to the latest enhancements implemented within each Office Live Meeting client version.