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Symptoms

Consider the following scenario in a domain environment:

  • You deploy a network printer by using a printer server.

  • You install the network printer on a computer that is running Windows 7 or Windows Server 2008 R2.

  • You log on to the computer.

In this scenario, an event that resembles the following is logged in the Application and Services log:

Additionally, you experience a delay in seeing the network printer in the Devices and Printers item in Control Panel after you log on to the computer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To use the hotfix in this package, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760 1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7600.20861

492,032

18-Dec-2010

05:31

x86

Win32spl.dll

6.1.7601.21624

492,032

18-Dec-2010

07:57

x86

Win32spl.dll

6.1.7600.20861

492,032

18-Dec-2010

05:31

x86

Win32spl.dll

6.1.7601.21624

492,032

18-Dec-2010

07:57

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7600.20861

751,104

18-Dec-2010

06:09

x64

Win32spl.dll

6.1.7601.21624

751,104

18-Dec-2010

08:52

x64

Win32spl.dll

6.1.7600.20861

751,104

18-Dec-2010

06:09

x64

Win32spl.dll

6.1.7601.21624

751,104

18-Dec-2010

08:52

x64

Win32spl.dll

6.1.7600.20861

492,032

18-Dec-2010

05:31

x86

Win32spl.dll

6.1.7601.21624

492,032

18-Dec-2010

07:57

x86

Win32spl.dll

6.1.7600.20861

492,032

18-Dec-2010

05:31

x86

Win32spl.dll

6.1.7601.21624

492,032

18-Dec-2010

07:57

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7600.20861

1,512,960

18-Dec-2010

05:19

IA-64

Win32spl.dll

6.1.7601.21624

1,512,960

18-Dec-2010

09:35

IA-64

Win32spl.dll

6.1.7600.20861

492,032

18-Dec-2010

05:31

x86

Win32spl.dll

6.1.7601.21624

492,032

18-Dec-2010

07:57

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_1063c08f7411405103bbf9f839a9b746_31bf3856ad364e35_6.1.7601.21624_none_a689689ee50ba5ee.manifest

File version

Not applicable

File size

718

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

X86_8a4fd46f3b8ecf35d02e54bdb496ef48_31bf3856ad364e35_6.1.7600.20861_none_f656ff943e06e02a.manifest

File version

Not applicable

File size

718

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

X86_c0cd3033d7cf633636de342d7db99506_31bf3856ad364e35_7.1.7601.21624_none_2a482c72cd1eec46.manifest

File version

Not applicable

File size

718

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

X86_d3807e9a89cb7ff46b03daee6a4f1353_31bf3856ad364e35_7.1.7600.20861_none_aea8308760edd368.manifest

File version

Not applicable

File size

718

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20861_none_39e4d3efeb4e908b.manifest

File version

Not applicable

File size

10,424

Date (UTC)

18-Dec-2010

Time (UTC)

05:56

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21624_none_3bf97183e851d8b8.manifest

File version

Not applicable

File size

10,424

Date (UTC)

18-Dec-2010

Time (UTC)

08:30

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20861_none_2b5550357635395a.manifest

File version

Not applicable

File size

6,369

Date (UTC)

18-Dec-2010

Time (UTC)

06:02

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21624_none_2d69edc973388187.manifest

File version

Not applicable

File size

6,369

Date (UTC)

18-Dec-2010

Time (UTC)

08:36

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1591415dd631bc4c334e29853f726ff4_31bf3856ad364e35_6.1.7600.20861_none_794881d06b626205.manifest

File version

Not applicable

File size

722

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_3b3e0f60b7f6e7fa075d125c14d342db_31bf3856ad364e35_6.1.7601.21624_none_f3770241435c99a9.manifest

File version

Not applicable

File size

722

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_3bf29379bf6391b5c2b5ec8c7563ef79_31bf3856ad364e35_7.1.7601.21624_none_66372d1eb89a71a8.manifest

File version

Not applicable

File size

1,086

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_7f412e8f8c0a78c340d734da93ac8beb_31bf3856ad364e35_6.1.7600.20861_none_49abe16c6f0cfb66.manifest

File version

Not applicable

File size

722

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_d8f8145bd40751ccc62278147d8bcb1d_31bf3856ad364e35_7.1.7600.20861_none_b8efb1fd48be7164.manifest

File version

Not applicable

File size

1,086

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_e486b93bbc237b7da0ce704ae759eb95_31bf3856ad364e35_6.1.7601.21624_none_c65d41233d16bd66.manifest

File version

Not applicable

File size

722

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20861_none_96036f73a3ac01c1.manifest

File version

Not applicable

File size

10,428

Date (UTC)

18-Dec-2010

Time (UTC)

06:51

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21624_none_98180d07a0af49ee.manifest

File version

Not applicable

File size

10,428

Date (UTC)

18-Dec-2010

Time (UTC)

09:23

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20861_none_8773ebb92e92aa90.manifest

File version

Not applicable

File size

6,373

Date (UTC)

18-Dec-2010

Time (UTC)

07:00

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21624_none_8988894d2b95f2bd.manifest

File version

Not applicable

File size

6,373

Date (UTC)

18-Dec-2010

Time (UTC)

09:29

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20861_none_a05819c5d80cc3bc.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

05:50

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21624_none_a26cb759d5100be9.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

08:23

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20861_none_91c8960b62f36c8b.manifest

File version

Not applicable

File size

6,371

Date (UTC)

18-Dec-2010

Time (UTC)

05:51

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21624_none_93dd339f5ff6b4b8.manifest

File version

Not applicable

File size

6,371

Date (UTC)

18-Dec-2010

Time (UTC)

08:24

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_6f7f09894ec44139e23fbd13f330732d_31bf3856ad364e35_6.1.7601.21624_none_a50512625614bff1.manifest

File version

Not applicable

File size

1,084

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Ia64_e510dbccca562bdeee456be870ce7dbb_31bf3856ad364e35_6.1.7600.20861_none_2818df4bc78dea01.manifest

File version

Not applicable

File size

1,084

Date (UTC)

21-Dec-2010

Time (UTC)

00:21

Platform

Not applicable

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20861_none_39e677e5eb4c9987.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

06:50

Platform

Not applicable

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21624_none_3bfb1579e84fe1b4.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

09:56

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20861_none_a05819c5d80cc3bc.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

05:50

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21624_none_a26cb759d5100be9.manifest

File version

Not applicable

File size

10,426

Date (UTC)

18-Dec-2010

Time (UTC)

08:23

Platform

Not applicable

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