"STOP 0x9f" in Ntoskrnl.exe When Shutting Down or Restarting Computer

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Article ID: 245835 - View products that this article applies to.
This article was previously published under Q245835
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

After you install Intuit Quicken 2000, you may receive the following error message when you shut down or restart your computer:
STOP 0x0000009f Driver_Power_State_Failure

RESOLUTION

To resolve this problem, disable the Quicken 2000 Download Manager feature by using any of the following methods.

Method 1

Disable the Quicken 2000 Download Manager feature in Quicken 2000:
  1. In Quicken 2000, click Options on the Edit menu.
  2. Click Internet Options.
  3. In the Background Downloading section, click Don't use background downloading.

Method 2

Disable the Quicken 2000 Download Manager feature in Device Manager:
  1. Click Start, point to Settings, click Control Panel, double-click System, click the Hardware tab, and then click Device Manager.
  2. On the View menu, click Show hidden devices.
  3. Double-click the Non-Plug and Play Drivers item to expand it.
  4. Right-click the mrtRate driver, and then click Properties.
  5. Click the Driver tab.
  6. In the Current status section, click Stop.
  7. In the Type box in the Startup section, click Disabled.

Method 3

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Disable the Quicken 2000 Download Manager feature in Registry Editor:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\mrtRate
  3. Double-click the Start value in the right pane.
  4. Change the data value to 4 (hexadecimal), and then click OK.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 245835 - Last Review: February 20, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kb3rdparty kberrmsg kbprb KB245835

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