Article ID: 2459011 - View products that this article applies to.
When you double-click an attached compressed file that has a .zip file name extension in Microsoft Office Outlook 2003, and you select the Open option, nothing happens.
This problem occurs when the following conditions are true:
To resolve the issue, use one of the following methods.
In the Opening Mail Attachment dialog box, click Save when you are prompted, and then double-click the .zip file to open it.
Install a third-party application to open .zip files.