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An appointment is deleted unexpectedly in the Outlook calendar for the attendee after the appointment is untracked in Microsoft Dynamics CRM 4.0

Article ID: 2459536 - View products that this article applies to.

SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 4.0:

An organizer creates an appointment in Microsoft Outlook and then tracks the appointment in Microsoft Dynamics CRM.
The appointment exists in the Outlook calendar for both the organizer and the attendee of the appointment.
Then, the organizer untracks the appointment to cancel the appointment in Microsoft Dynamics CRM.

In this scenario, the appointment exists in the Outlook calendar of the organizer. However, the appointment is deleted unexpectedly in the Outlook calendar of the attendee.

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

Note This problem was originally fixed in Update Rollup 14 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2389019

(http://support.microsoft.com/kb/2389019/ )

Update Rollup 14 for Microsoft Dynamics CRM 4.0

To enable this hotfix on a computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, follow these steps:

Under the
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient\
registry subkey on the Microsoft Dynamics CRM client for Outlook, add the following DWORD registry entry:
- DoNotDeleteOutlookAppointments
Configure the value of the registry entry that you just added to 1.

Note If you want to disable this hotfix, set the value of the registry entry to 0.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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