"No default mail client" error sending files from Office programs

Article ID: 2459779 - View products that this article applies to.
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Symptoms

When you attempt to send a file from Microsoft Excel, Microsoft  Word, or Microsoft PowerPoint using email, you receive the following error:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default  mail client.

Cause

This problem occurs when the following registry data is present on your computer:

  • 32-bit versions of Microsoft Office on 32-bit versions of Windows, or 64-bit versions of Microsoft Office on 64-bit versions of Windows

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps
    REG_SZ: Version
    Data value: <no data>

  • 32-bit versions of Microsoft Office on 64-bit versions of Windows

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem\MSMapiApps
    REG_SZ: Version
    Data value: <no data>

NOTE: If you do not find the Version value with no data associated with it, or the Version value does not exist at all under this registry path, then there is a different cause of the error. Please search the Microsoft Knowledge Base for additional causes of this error.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  How to back up and restore the registry in Windows

 To resolve this problem, delete the Version value from under the \MSMapiApps key using the following steps:

  • 32-bit versions of Microsoft Office on 32-bit versions of Windows, or 64-bit versions of Microsoft Office on 64-bit versions of Windows
    1. Start Registry Editor.
    2. Locate and select the following key in the registry:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps
    3. Right-click the REG_SZ value called Version under the \MSMapiApps key and select Rename.
    4. Rename the Version value to Version_Renamed.
    5. Exit Registry Editor.
  • 32-bit versions of Microsoft Office on 64-bit versions of Windows
    1. Start Registry Editor.
    2. Locate and select the following key in the registry:

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem\MSMapiApps
    3. Right-click the REG_SZ value called Version under the \MSMapiApps key and select Rename.
    4. Rename the Version value to Version_Renamed
    5. Exit Registry Editor.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2459779 - Last Review: April 11, 2013 - Revision: 6.0
Applies to
  • Microsoft Office 2010 Service Pack 1
Keywords: 
KB2459779

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