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The Reminder time of a task record in Outlook is overwritten unexpectedly by the Due time of the task record in the Microsoft Dynamics CRM 4.0 client for Outlook

Article ID: 2461448 - View products that this article applies to.

SYMPTOMS

Assume that you change the Due time of a task record in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. After you run the Synchronize with CRM function in Outlook to sync the task record to Microsoft Dynamics CRM 4.0, the Reminder time of the task record in Outlook is overwritten unexpectedly by the Due time of the task record.

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RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

Note This problem was originally fixed in Update Rollup 14 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2389019

(http://support.microsoft.com/kb/2389019/ )

Update Rollup 14 for Microsoft Dynamics CRM 4.0 is available

To enable this hotfix on the computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook, enable the OutlookSyncDisableTaskReminderTime DWORD registry entry under the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient registry subkey. To do this, follow these steps:

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient
Right-click OutlookSyncDisableTaskReminderTime, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit.

Notes

The default value for the OutlookSyncDisableTaskReminderTime DWORD registry entry is 0.
If the OutlookSyncDisableTaskReminderTime DWORD registry entry is 1, Microsoft Dynamics CRM sets the Reminder time of a task record as follows:
- If the updated Due time is later than the Reminder time, the Reminder time is not updated.
- If the updated Due time is earlier than the Reminder time, the Reminder time is updated to the Due time.
- If no Reminder time is set, the Reminder time is updated to the Due time.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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