Article ID: 246153 - View products that this article applies to.
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Problem description

You have "hard deleted" (permanently deleted) items in Microsoft Outlook, and you want to recover the items. For example, if you do not move items to the Deleted Items folder before you delete them, these items are hard deleted. Therefore, you cannot recover them from the Deleted Items folder.

Note If your server that is running Microsoft Exchange Server is not configured to keep deleted items, the Fix this problem button or the steps to change the registry do not work. This solution requires that you use an account that uses Microsoft Exchange Server 2000 or later versions. Most home and personal accounts do not use Exchange.

To have us fix this problem for you automatically in Microsoft Outlook, go to the “Fix it for me” section. If you prefer to fix this problem yourself, or if you're running a version of Outlook that is earlier than Microsoft Outlook 2002, go to the “Let me fix it myself” section.

Note The fix in the “Fix it for me” section enables the Recover Deleted Items functionality on mail folders other than the Deleted Items folder, such as the Sent Items folder, the Drafts folder, the Outbox folder, and the Inbox folder. The change applies to these folders and is in effect from the time you change the setting. No deleted items are recovered when you make this change. To recover deleted items, click Deleted Item Recovery on the Tools menu.

Fix it for me

To fix this problem automatically in Microsoft Outlook, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard. If you're running a version of Outlook that is earlier than Microsoft Outlook 2002, or if you prefer to fix this problem yourself, go to the “Let me fix it myself” section.

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Fix this problem
Microsoft Fix it 50074
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Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then run the fix on the computer that has the problem.
After the wizard is completed, go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows
By default, the Recover Deleted Items functionality is enabled only on the Deleted Items folder in a user's private folders. Items that are hard deleted cannot be recovered. To enable the Recover Deleted Items functionality on mail folders other than the Deleted Items folder (such as Sent Items, Drafts, Outbox, or Inbox), change the registry by following these steps:
  1. Start Registry Editor.
  2. Locate and then click the following subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
  3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: DumpsterAlwaysOn
    Data type: DWORD
    Value data: 1
  4. Close Registry Editor.
You can use an administrator's computer or a user's computer to make this change to the registry. After you change the registry, start Outlook, and then click Deleted Item Recovery on the Tools menu. A list of items that were hard deleted during the retention time that is set on the server is displayed.

If you are an administrator, you can set this functionality for all user workstations. To do this, use your computer to change the registry for all user workstations, and then open the affected user's mailbox as an additional mailbox. You can then recover deleted items from the user's mailbox mail folders.

Note If you are an administrator, and you want to open another user's mailbox to recover items in the user's private folders, your Windows NT account must have user permissions for that user's mailbox object. You must also add that user's mailbox to your own profile. To do this, follow these steps:
  1. Open Control Panel, and then double-click Mail.
  2. Open the Services properties, and then double-click Microsoft Exchange Server.
  3. Click the Advanced tab, and then click Add to add the mailbox to your profile.
After you follow these steps, go to the "Did this fix the problem?" section.

More information

When you delete items from a folder in a mailbox, the items first are shifted to the Deleted Items folder in the mailbox. You can then delete these items from the Deleted Items folder. This functionality protects you from accidentally deleting an item. After you delete the items from the Deleted Items folder, these items can still be recovered if the Exchange Server computer is configured to keep deleted items. To determine whether the server is configured in this manner, open the properties of the public and private information store objects under the Server object.

For more information about how to configure the server to retain deleted items, click the following article number to go to the article in the Microsoft Knowledge Base:
246283 Set deleted mail message retention time in Exchange Server 5.5
It is also possible to permanently delete items without first moving them to the Deleted Items folder. This procedure is called a "hard delete" as opposed to a "soft delete."

Messages are hard deleted in the following scenarios:
  • You are using Microsoft Outlook, and you press Shift+Delete to delete a message.
  • You are using an Internet Message Access Protocol 4 (IMAP4) client or another type of client that does not first move the message to the Deleted Items folder.

The Recover Deleted Items functionality in Office Outlook 2007

In Microsoft Office Outlook 2007, you do not have to make any changes to the registry to enable the Recover Deleted Items menu for any folders in your mailbox. The Recover Deleted Items menu is available by default in Office Outlook 2007.

Shared mailboxes in Office Outlook 2007

If you have a shared Exchange mailbox added to your profile in Office Outlook 2007, the Recover Deleted Items menu is disabled by default for folders in the shared mailbox. Apply the previous registry changes to the client to enable the Recover Deleted Items menu for folders in a shared mailbox.

Disabling the Recover Deleted Items menu in Office Outlook 2007

If you set the DumpsterAlwaysOn registry value to 0, the Recover Deleted Items option on the Tools menu in Office Outlook 2007 is still available for folders in your mailbox. To disable the Recover Deleted Items menu for folders in your mailbox, apply the steps in the Resolution section of the following article in the Microsoft Knowledge Base:
959878 The "Recover Deleted Items" option in Outlook 2007 is still available after you set the DumpsterAlwaysOn registry entry to 0

The Recover Deleted Items functionality in Outlook 98, in Outlook 2000, Outlook 2002, and in Outlook 2003

In Microsoft Outlook 98, the Recover Deleted Items functionality is available only for mail folders (for example, Deleted Items, Drafts, Inbox, Outbox and Sent Items folders). Therefore, items that are hard-deleted from non-mail folders (for example, Contacts and Notes folders) cannot be recovered. However, in Outlook 2000, Outlook 2002, and Outlook 2003, the Recover Deleted Items functionality is available for all folders; if you make the registry change described earlier in this article, you can recover hard-deleted items from non-mail folders.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
228934 Understanding Deleted Item Recovery
175263 Clients cannot recover items after Item Recovery is enabled
188637 XADM: How to Determine the Size of Recoverable Items in the Information Store
178630 How to use Exchange Server 5.5 or Exchange 2000 Server to recover items that are not first transferred to the Deleted Items folder in Outlook

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.

Properties

Article ID: 246153 - Last Review: June 4, 2013 - Revision: 17.0
Applies to
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbmsifixme kbfixme kbregistration kbenv kbfile kbhowto KB246153

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