Article ID: 2461792 - View products that this article applies to.
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This article describes how to use Outlook Web App to collect Exchange ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online in Microsoft Office 365. If you can't sync your mobile device to your mailbox, you may be asked by Office 365 Support to collect logs for troubleshooting.
To capture log information for mobile devices by using Outlook Web App, follow these steps:
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Article ID: 2461792 - Last Review: September 6, 2013 - Revision: 21.0