Article ID: 2461866 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
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When you browse to My Site in Microsoft SharePoint Online and then you click Organization, or when you view an Organization Browser Web Part, you notice that the organization chart only displays licensed users.


To resolve the issue, you must assign a SharePoint license to the user account.

Note If a user account is provisioned with a license and then later that license is removed but the profile still exists, the user's profile still appears in My Site. To resolve the issue, you must delete the user profile by using the SharePoint Online Administration Center.


In SharePoint Online, a user account must have a license to create a SharePoint Online profile. You can't add or display a colleague who doesn't have a license in a My Site.

For more information about My Sites, go to the following Microsoft website:
Getting started with your My Site
For more information about social tagging, go to the following Microsoft website:
Manage personal and social features
For more information about how to manage user licenses, go to the following Microsoft website:
Manage licenses

Still need help? Go to the Office 365 Community website.


Article ID: 2461866 - Last Review: January 15, 2014 - Revision: 25.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
o365 o365e o365p o365a o365062011 pre-upgrade o365m o365022013 after upgrade KB2461866

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