Summary
This article describes the Microsoft Office PowerPoint 2010 issue that is fixed in the hotfix package that is dated December 14, 2010.
INTRODUCTION
Issue that this hotfix package fixes
-
When you print a Microsoft Office PowerPoint 2010 presentation by selecting Pure Black and White in the print settings, the printer prints a grayscale result.
Note This issue does not occur in Microsoft XPS Document Writer.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites for installing this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in WindowsAfter you install the hotfix package, to have us enable the hotfix for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.
Here's an easy fix
To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
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After you run this easy fix solution, you must restart PowerPoint 2010 for this solution to take effect.
-
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
-
If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
For Windows 8, Windows 7, Windows Server 2012 or Windows Server 2008 R2
For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
After you install the hotfix package, follow these steps to enable the hotfix:
Note You have to restart PowerPoint 2010 after you set the registry key.
-
Click Start, click Run, type regedit in the Open box, and then click OK.
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Locate and then select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\PowerPoint*To enable this fix for PowerPoint 2013, navigate to the following subkey
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\PowerPoint
No hotfix is necessary to enable this fix for PowerPoint 2013. -
On the Edit menu, point to New, and then click DWORD Value.
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Type IgnoreDevModeColor, and then press ENTER.
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In the Details pane, right-click IgnoreDevModeColor, and then click Modify.
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In the Value data box, type 1, and then click OK.
-
Exit Registry Editor.
File informationThis hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x86
Download information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Powerpoint2010-kb2466273-fullfile-x86-glb.exe |
14.0.5130.5000 |
18,548,400 |
20-Nov-2010 |
00:50 |
x86 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Powerpoint-x-none.msp |
Not Applicable |
54,641,152 |
19-Nov-2010 |
13:14 |
Not Applicable |
Powerpoint-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Ppcore.dll |
14.0.5130.5000 |
9,696,616 |
18-Nov-2010 |
13:41 |
x86 |
|
Pptico.exe |
14.0.5120.5000 |
3,792,736 |
20-Jul-2010 |
09:16 |
x86 |
x64
Download information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Powerpoint2010-kb2466273-fullfile-x64-glb.exe |
14.0.5130.5000 |
17,947,800 |
20-Nov-2010 |
01:00 |
x86 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Powerpoint-x-none.msp |
Not Applicable |
48,312,320 |
19-Nov-2010 |
13:19 |
Not Applicable |
Powerpoint-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Ppcore.dll |
14.0.5130.5000 |
15,597,928 |
18-Nov-2010 |
13:44 |
x64 |
|
Pptico.exe |
14.0.5120.5000 |
3,792,736 |
20-Jul-2010 |
09:15 |
x86 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
