You cannot save Adobe PDF files by using the Adobe Acrobat Add-on toolbar in Internet Explorer 9

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Article ID: 2466970 - View products that this article applies to.
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When you click Save or Save as from the Adobe Acrobat add-on toolbar in Windows Internet Explorer 9, nothing happens. You are not prompted for a location to save the file, and you cannot save the PDF file.


To temporary work around this issue, we recommend that you change the settings in Adobe Reader to enable you to view and save Adobe Acrobat documents by using Adobe Reader. Then, you can select Adobe Acrobat documents from the web by using Internet Explorer, and you can view and download documents as needed. 
Note We recommend that you make sure that you have the latest version of Adobe Reader installed. To do this, visit the following website to download and install the latest version of Adobe Reader:

To work around this issue, disable the Display PDF in browser option in Adobe Reader. To do this, follow these steps:
  1. Start Adobe Reader, and on the Edit menu, click Preferences.
  2. From the Categories list, click Internet, and then click to clear the Display PDF in browser check box.
  3. Click OK to close the Preferences window.
  4. Close all open Internet Explorer windows, and then restart Internet Explorer.
Click any link to a PDF document, and Internet Explorer starts Adobe Reader. Then, you can view and save the document as needed.


Microsoft and Adobe are aware of this issue and are currently investigating the cause.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 2466970 - Last Review: August 19, 2011 - Revision: 2.1
  • Windows Internet Explorer 9

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