Microsoft Outlook becomes unresponsive when you synchronize an email message that contains a large attachment to a Microsoft Dynamics CRM 4.0 server

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Article ID: 2468135 - View products that this article applies to.
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SYMPTOMS

Assume that you have an email message that contains a large attachment in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. When you synchronize the email message to the Microsoft Dynamics CRM 4.0 server, Microsoft Outlook becomes unresponsive for several minutes.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 15 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 15 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2449283 Update Rollup 15 for Microsoft Dynamics CRM 4.0 is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2468135 - Last Review: January 14, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbexpertiseinter kbsurveynew KB2468135

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