Article ID: 247151 - View products that this article applies to.
This article was previously published under Q247151
When a domain user of a trusted down-level domain starts a Microsoft Management Console (MMC) snap-in, the following error message may be generated in a message box titled Active Directory:
This error message may be generated when the down-level domain user starts one of the following MMC snap-ins:
Naming information cannot be located because:
The specified domain either does not exist or could not be contacted. Contact your system administrator or verify that your domain is properly configured and is currently on-line.
This issue occurs because MMC snap-ins are designed to connect to a domain controller for the logged on user, or if the Netlogon service is not started on the domain controller.
To work around this issue if the Netlogon service is not started on the domain controller, start it. Otherwise, use any of the following methods:
Information about command-line switches for MMC snap-ins and about the Runas.exe tool is available by viewing the appropriate online Help topic.