Article ID: 247480 - View products that this article applies to.
This article was previously published under Q247480
This article has been archived. It is offered "as is" and will no longer be updated.
When you click Hibernate from the Shut Down menu after using a modem connection to the Internet, the Microsoft Windows 2000-based computer does not go into hibernation and you receive the following error message:
When you close all programs and then click Hibernate again, you receive the same error message.
The device driver for 'Communications Port (2)' is preventing machine from entering hibernation. Please close all programs and try again. If the problem persists you may need to update this driver.
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.
STEPS TO REPRODUCE PROBLEM