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This article applies to Microsoft Dynamics NAV for all language locales.

Symptoms

When you create a contract service order out of a service invoice in Contract Management in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), the dimension of the order type is not considered. Therefore, the dimension is missing on the created service order.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.



Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:

  1. Change the code in the Bill-to Customer No. – OnValidate trigger in the Service Contract Header table (5965) as follows:
    Existing code

    ...
    CreateDim(                                                                    
    DATABASE::"Salesperson/Purchaser","Salesperson Code",                                                                    
    DATABASE::Customer,"Bill-to Customer No.",                        
    DATABASE::"Responsibility Center","Responsibility Center",

    // Delete the following line.
    DATABASE::"Service Contract Template","Template No.");
    // End of the deleted line.

    END;
    ...

    Replacement code

    ...
    CreateDim(
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Add the following lines.
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    END;
    ...

  2. Change the code in the Bill-to Name – OnValidate trigger in the Service Contract Header table (5965) as follows:
    Existing code

    ...
    CreateDim(
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Delete the following line.
    DATABASE::"Service Contract Template","Template No.");
    // End of the deleted line.

    END;
    ...

    Replacement code

    ...
    CreateDim(
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Add the following lines.
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    END;
    ...

  3. Add the following code to the Service Order Type – OnValidate trigger in the Service Contract Header table (5965):

    CreateDim(
    DATABASE::"Service Order Type","Service Order Type",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code");
    END;

  4. Change the code in the Template No. – OnValidate trigger in the Service Contract Header table (5965) as follows:
    Existing code

    ...
    CreateDim(
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Delete the following line.
    DATABASE::"Service Contract Template","Template No.");
    // End of the deleted line.

    END;
    ...

    Replacement code

    ...
    CreateDim(
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Add the following lines.
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    END;
    ...

  5. Change the code in the Phone No. – OnValidate trigger in the Service Contract Header table (5965) as follows:
    Existing code

    ...
    CreateDim(
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Delete the following line.
    DATABASE::"Service Contract Template","Template No.");
    // End of the deleted line.

    END;
    ...

    Replacement code

    ...
    CreateDim(
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Add the following lines.
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    END;
    ...

  6. Add the following parameters to the CreateDim function in the Service Contract Header table (5965):

      • Name: Type4

      • DataType: Integer

      • Name: No4

      • Type: Code

      • Length: 20

  7. Change the code in the CreateDim function in the Service Contract Header table (5965) as follows:
    Existing code

    ...
    No[2] := No2;
    TableID[3] := Type3;
    No[3] := No3;
    TableID[4] := Type4;
    No[4] := No4;


     "Shortcut Dimension 1 Code" := '';
    "Shortcut Dimension 2 Code" := '';
    DimMgt.GetDefaultDim(
    TableID,No,SourceCodeSetup."Service Management",  
    ...

    Replacement code

    ...
    No[2] := No2;
    TableID[3] := Type3;
    No[3] := No3;
    TableID[4] := Type4;
    No[4] := No4;

    // Add the following lines.
    TableID[5] := Type5;
    No[5] := No5;
    // End of the added lines.

    "Shortcut Dimension 1 Code" := '';
    "Shortcut Dimension 2 Code" := '';
    DimMgt.GetDefaultDim(
    TableID,No,SourceCodeSetup."Service Management",  
    ...

  8. Change the code in the CreateOrAddToServOrder function in the Create Contract Service Orders report (6036) as follows:
    Existing code

    ...
    ServHeader."Max. Labor Unit Price" := "Service Contract Header"."Max. Labor Unit Price";
    ServHeader."Your Reference" := "Service Contract Header"."Your Reference";
    ServHeader."Service Zone Code" := "Service Contract Header"."Service Zone Code";
    ServHeader."Shortcut Dimension 1 Code" := "Service Contract Header"."Shortcut Dimension 1 Code";
    ServHeader."Shortcut Dimension 2 Code" := "Service Contract Header"."Shortcut Dimension 2 Code";
    ServHeader.MODIFY(TRUE);


    DimMgt.DeleteDocDim(
    DATABASE::"Service Header",
    ServHeader."Document Type",
    ...

    Replacement code

    ...
    ServHeader."Max. Labor Unit Price" := "Service Contract Header"."Max. Labor Unit Price";
    ServHeader."Your Reference" := "Service Contract Header"."Your Reference";
    ServHeader."Service Zone Code" := "Service Contract Header"."Service Zone Code";
    ServHeader."Shortcut Dimension 1 Code" := "Service Contract Header"."Shortcut Dimension 1 Code";
    ServHeader."Shortcut Dimension 2 Code" := "Service Contract Header"."Shortcut Dimension 2 Code";

    // Add the following line.
    ServHeader.VALIDATE("Service Order Type","Service Contract Header"."Service Order Type");
    // End of the added line.

    ServHeader.MODIFY(TRUE);

    DimMgt.DeleteDocDim(
    DATABASE::"Service Header",
    ServHeader."Document Type",
    ...

  9. Change the code in the ChangeCustNoOnServContract in the ServContractManagement codeunit (5940) as follows:
    Existing code

    ...
    CreateDim(
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Delete the following line.
    DATABASE::"Service Contract Template","Template No.");
    // End of the deleted line.

    ServContractLine.RESET;
    ServContractLine.SETRANGE("Contract Type","Contract Type");
    ServContractLine.SETRANGE("Contract No.","Contract No.");
    IF ServContractLine.FIND('-') THEN
    ...

    Replacement code

    ...
    CreateDim(
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    DATABASE::"Responsibility Center","Responsibility Center",

    // Add the following lines.
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    ServContractLine.RESET;
    ServContractLine.SETRANGE("Contract Type","Contract Type");
    ServContractLine.SETRANGE("Contract No.","Contract No.");
    IF ServContractLine.FIND('-') THEN   
    ...

  10. Change the code in the OnRun trigger in the ServContractQuote-Tmpl. Upd. codeunit (5942) as follows:
    Existing code 1

    ...
    ServContract.VALIDATE("Serv. Contract Acc. Gr. Code",ContractTemplate."Serv. Contract Acc. Gr. Code");
    ServContract."Template No." := ContractTemplate."No.";


    ServContract.CreateDim(
    DATABASE::"Service Contract Template",ContractTemplate."No.",

    // Delete the following line.
    0,'',0,'',0,'');
    // End of the deleted line.

    WITH ServContract DO BEGIN
    CreateDim(
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    ...

    Replacement code 1

    ...
    ServContract.VALIDATE("Serv. Contract Acc. Gr. Code",ContractTemplate."Serv. Contract Acc. Gr. Code");
    ServContract."Template No." := ContractTemplate."No.";


    ServContract.CreateDim(
    DATABASE::"Service Contract Template",ContractTemplate."No.",

    // Add the following line.
    0,'',0,'',0,'',0,'');
    // End of the added line.

    WITH ServContract DO BEGIN
    CreateDim(
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",
    ...

    Existing code 2

    ...
    WITH ServContract DO BEGIN
    CreateDim(
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",

    // Delete the following line.
    DATABASE::"Responsibility Center","Responsibility Center");
    // End of the deleted line.

    END;


    ContractDisc.RESET;
    ContractDisc.SETRANGE("Contract Type",ServContract."Contract Type");
    ContractDisc.SETRANGE("Contract No.",ServContract."Contract No.");  
    ...

    Replacement code 2

    ...
    WITH ServContract DO BEGIN
    CreateDim(
    DATABASE::"Service Contract Template","Template No.",
    DATABASE::Customer,"Bill-to Customer No.",
    DATABASE::"Salesperson/Purchaser","Salesperson Code",

    // Add the following lines.
    DATABASE::"Responsibility Center","Responsibility Center",
    DATABASE::"Service Order Type","Service Order Type");
    // End of the added lines.

    END;


    ContractDisc.RESET;
    ContractDisc.SETRANGE("Contract Type",ServContract."Contract Type");
    ContractDisc.SETRANGE("Contract No.",ServContract."Contract No.");   
    ...

Prerequisites

You must have the Microsoft Dynamics NAV 2009 Service Pack 1 (SP1) installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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