Roaming Profiles and Internet Printing Are Incompatible Because Profiles Are Not Saved

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Article ID: 247574 - View products that this article applies to.
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SYMPTOMS

When you log off of a Terminal Services session, changes to your roaming profile may not be saved.

Also, print jobs that are queued to an Internet printer may not be printed if you log off before the job has been completely spooled to the Internet printer. Print jobs may appear to be hung in the queue on the Terminal Services server.

You may also notice a memory leak in the Internet printer port (specifically, Wininet.dll).

CAUSE

Because the Internet printing process keeps a registry entry open in HKEY_CURRENT_USER, the Winlogon service is unable to unload your registry and write your profile back to the location specified in User Manager for Domains. This results in a memory leak because the registry remains loaded in memory. Although the problem exists in any instance in which a roaming profile is used in conjunction with Internet printing, the memory leak may become apparent only on a Terminal Services server on which many users log on and off multiple times between server restarts.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
To temporarilyl work around this issue, do not use Internet printing in conjunction with roaming profiles if you want roaming profiles to be saved.

Also, do not use Internet printing in conjunction with roaming profiles in a Terminal Services environment because of the potential for a memory leak and hung print queues.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

Properties

Article ID: 247574 - Last Review: October 22, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbenv kbprb kbprint KB247574

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