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Blue Screen with Garbled Text During Windows NT Installation

Article ID: 247621 - View products that this article applies to.

This article was previously published under Q247621

SYMPTOMS

When you install Windows NT 4.0, the first time the computer restarts, which is between the Text mode and the Graphical User Interface (GUI) mode of Setup, garbled text may be displayed in the middle of a blue screen.

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CAUSE

This issue can occur because the Hal.dll file does not correctly identify the Intel 810E chipset.

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RESOLUTION

To resolve this issue, replace the Hal.dll file in the Windows NT 4.0 installation folder with the Hal.dll file included with the Windows NT 4.0 Service Pack 4 CD-ROM.

Copy and replace the Hal.dl_ file from Windows NT 4.0 Service Pack 4 to the Windows NT 4.0 installation folder. If the Hal.dll file included with Windows NT 4.0 Service Pack 4 is already extracted, rename the file, and then copy it to the Windows NT 4.0 installation folder.
Install Windows NT 4.0.
Install Windows NT 4.0 Service Pack 4 or later.

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MORE INFORMATION

The suggested work around in this article is a cosmetic fix only.

The appearance of this erroneous text does not affect Windows NT 4.0 in any way.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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