Article ID: 2477139 - Last Review: March 31, 2011 - Revision: 2.0

DTMF inputs are not accepted by a UM auto attendant while the greeting message is playing in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following scenario:

You create a Unified Messaging (UM) auto attendant in a Microsoft Exchange Server 2007 UM environment.
You configure the UM auto attendant to accept only dual tone multi-frequency (DTMF) inputs. When you do this, the UM auto attendant does not accept voice inputs.
You make a call that is answered by the UM auto attendant, and the greeting message is played back.
You type the extension number of a user while the greeting message is playing.

In this scenario, your call does not get transferred as expected.

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RESOLUTION

To resolve this issue, install the following update rollup:

2530488 (http://support.microsoft.com/kb/2530488/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about Unified Messaging Auto Attendants, visit the following Microsoft website:

Understanding Unified Messaging Auto Attendants (http://technet.microsoft.com/en-us/library/bb124724(EXCHG.80).aspx)

For more information about how to manage Unified Messaging Auto Attendants, visit the following Microsoft website:

Managing Unified Messaging Auto Attendants (http://technet.microsoft.com/en-us/library/bb124501(EXCHG.80).aspx)

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