Update Rollup 16 for Microsoft Dynamics CRM 4.0 is available

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Article ID: 2477743 - View products that this article applies to.
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INTRODUCTION

Update Rollup 16 for Microsoft Dynamics CRM 4.0 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.

MORE INFORMATION

Build number and file names for this update rollup

The build number of the update rollup packages for the Microsoft Dynamics CRM 4.0 server, for the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, and for the Microsoft Dynamics CRM 4.0 E-mail Router is


The file names for the 32-bit versions of the update rollup packages are as follows:
  • CRMv4.0- KB2477743-i386-Server-LangID.exe
  • CRMv4.0- KB2477743-i386-Client-LangID.exe
  • CRMv4.0- KB2477743-i386-Router-LangID.exe
  • CRMv4.0- KB2477743-i386-DMClient-LangID.exe
  • CRMv4.0- KB2477743-i386-SRS-LangID.exe
  • CRMv4.0- KB2477743-i386-MUI-LangID.exe
The file names for the 64-bit versions of the update rollup packages for the Microsoft Dynamics CRM 4.0 server and for the Microsoft Dynamics CRM 4.0 E-mail Router are as follows:
  • CRMv4.0- KB2477743-amd64-Server-LangID.exe
  • CRMv4.0- KB2477743-amd64-Router-LangID .exe
  • CRMv4.0- KB2477743-amd64-SRS-LangID.exe
  • CRMv4.0- KB2477743-amd64-MUI-LangID.exe

Update rollup information

The following file is available for download from the Microsoft Download Center:
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Download
Download the 2477743 package now.

Release Date: March 10, 2011

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Install this update rollup on computers that are running the Microsoft Dynamics CRM 4.0 server components, or the Microsoft Dynamics CRM for Microsoft Office Outlook components. If you have not installed Microsoft Windows Installer (MSI) 4.5, an Internet connection is required to install Update Rollup 16 on Microsoft Dynamics CRM for Microsoft Office Outlook because you must download MSI 4.5. You have to restart the computers that are running Microsoft Dynamics CRM for Microsoft Office Outlook after you install Update Rollup 16.

Notes
  • Update Rollup 16 will install the Microsoft Report Viewer 2008 Redistributable Package.
  • Update Rollup 16 will install the Microsoft Visual C++ 2008 Redistributable Package.
You must install the Microsoft Dynamics CRM 4.0 Language Pack before you install Update Rollup 16 for Multilingual User Interface (MUI). To do this, follow these steps:
  1. Visit the following Microsoft website:
    Microsoft Dynamics CRM 4.0 Language Pack
  2. Select the appropriate language in the Change Language drop-down box.
  3. Click Change to download the language pack.
Note If you installed this language pack previously, you must unprovision the language pack, and then reprovision the language pack after you install Update Rollup 16 for the MUI. When you unprovision the Language Pack, the language settings are reverted to the base language for all Microsoft Dynamics CRM users who use that language. The reprovision of the Language Pack does not update the users’ language settings. You must reset the language settings in the personal options.

After you install this update rollup, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Use one of the following methods for the version of Internet Explorer that you use:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes.
    • In Microsoft Internet Explorer 6, click Delete files in the Temporary Internet Files area, and then click OK.
The installation location of some Microsoft Dynamics CRM for Microsoft Office Outlook files is changed from the roaming profile to the local profile.

To reduce the size of the roaming profile or if you experience long logon times, remove the remaining files. To do this, follow the steps in the following Knowledge Base (KB) article:

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 7 is a prerequisite for Microsoft Dynamics CRM for Microsoft Office Outlook and Microsoft Dynamics CRM Data Migration Manager.

For more information about Update Rollup 7, click the following article number to view the article in the Microsoft Knowledge Base:
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available
None of the earlier Update Rollups are prerequisites for the server section of Microsoft Dynamics CRM.

Additionally, you must have the Microsoft .NET Framework 3.5 Service Pack 1 installed to apply Update Rollup 16. To obtain Microsoft .NET Framework 3.5, visit the following Microsoft website:
Microsoft .NET Framework 3.5

Restart requirement

If you are prompted, restart the computer after you apply Update Rollup 16.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Removal information

You can uninstall Update Rollup 16 on the Microsoft Dynamics CRM server. However, you should back up your databases before you uninstall Update Rollup 16.


How to: Back Up a Database (SQL Server Management Studio)
http://msdn.microsoft.com/en-us/library/ms187510.aspx

How to: Restore a Database Backup (SQL Server Management Studio)
http://msdn.microsoft.com/en-us/library/ms177429.aspx

The latest updates to Microsoft Dynamics CRM 4.0 Help

In addition to the functional improvements and the fixes in this update rollup, a separate update to Microsoft Dynamics CRM 4.0 Help is also available in all supported languages. We encourage you to install the latest updates to Microsoft Dynamics CRM 4.0 Help.

Notes about how to export and how to import customizations

You can export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 2, Update Rollup 3, Update Rollup 4, Update Rollup 5, Update Rollup 6, Update Rollup 7, Update Rollup 8, Update Rollup 9, Update Rollup 10, Update Rollup 11, Update Rollup 12, Update Rollup 13, Update Rollup 14, or Update Rollup 15 installed, and then you can import those customizations into a server that has Update Rollup 16 installed. You can also export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 16 installed, and then you can import those customizations into a server that has Update Rollup 2, Update Rollup 3, Update Rollup 4, Update Rollup 5, Update Rollup 6, Update Rollup 7, Update Rollup 8, Update Rollup 9, Update Rollup 10, Update Rollup 11, Update Rollup 12, Update Rollup 13, Update Rollup 14, or Update Rollup 15 installed.

If you export customizations from a server that is running Microsoft Dynamics CRM 4.0 server, do not import the customizations to the Microsoft Dynamics CRM 4.0 server in the following scenarios:
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations has no updates installed, or it only has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations only has Update Rollup 16 for Microsoft Dynamics CRM 4.0 installed.
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations only has Update Rollup 16 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations has no updates installed, or only has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed.

Issues that are resolved in Update Rollup 16 for Microsoft Dynamics CRM 4.0

Update Rollup 16 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, in Update Rollup 2, in Update Rollup 3, in Update Rollup 4, in Update Rollup 5, in Update Rollup 6, in Update Rollup 7, in Update Rollup 8, in Update Rollup 9, in Update Rollup 10, in Update Rollup 11, in Update Rollup 12, in Update Rollup 13, in Update Rollup 14, and in Update Rollup 15.

For more information about Update Rollup 1 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
952858 Update Rollup 1 is available for Microsoft Dynamics CRM 4.0


For more information about Update Rollup 2 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
959419 Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 3 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 4 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 5 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
970141 Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 6 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
970148 Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 7 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 8 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
975995 Update Rollup 8 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 9 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
977650 Update Rollup 9 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 10 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
979347 Update Rollup 10 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 11 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
981328 Update Rollup 11 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 12 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2028381 Update Rollup 12 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 13 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2267499 Update Rollup 13 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 14 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2389019 Update Rollup 14 for Microsoft Dynamics CRM 4.0 is available
For more information about Update Rollup 15 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2449283 Update Rollup 15 for Microsoft Dynamics CRM 4.0 is available

Hotfixes and updates that you have to enable or configure manually

Update Rollup 16 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that you must enable or configure manually. You can enable or configure these hotfixes and updates on the server that is running Microsoft Dynamics CRM 4.0 by following the instructions in the following Microsoft Knowledge Base (KB) articles.
  • 2514142 The Mapping page stops responding when you try to import an organization into Microsoft Dynamics CRM 4.0


The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 15.

Note If you previously installed Update Rollup 15 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 2490574 The postal code of a contact appears in an incorrect position after you synchronize contacts from a Microsoft Dynamics CRM 4.0 server to a Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 14.

Note If you previously installed Update Rollup 14 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 2436115 A time-out occurs or you experience slow performance when you save an Appointment activity after you run the Internet Information Services reset in Microsoft Dynamics CRM 4.0
  • 2459536 An appointment is deleted unexpectedly in the Outlook calendar for the attendee after the appointment is untracked in Microsoft Dynamics CRM 4.0
  • 2461448 The Reminder time of a task record in Outlook is overwritten unexpectedly by the Due time of the task record in the Microsoft Dynamics CRM 4.0 client for Outlook
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 13.

Note If you previously installed Update Rollup 13 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 2403296 Time-out errors occur when Microsoft Dynamics CRM 4.0 E-mail Router runs Microsoft SQL Server queries
  • 2403311 The Appointment records and the Service Activity records are not displayed when you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0
  • 2385412 You are prompted to log on unexpectedly when you try to create a new record from a lookup form in Microsoft Dynamics CRM 4.0
  • 2306918 You experience slow performance when you move to views that include custom attributes in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 12.

Note If you previously installed Update Rollup 12 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 2277590The "Record a closed campaign response" check box is selected by default incorrectly in Microsoft Dynamics CRM 4.0
  • 2249156Duplicate emails are sent unexpectedly from servers that contain the Async Service for Microsoft Dynamics CRM 4.0

Update Rollup 11 for Microsoft Dynamics CRM 4.0 does not contain updates that you must enable or configure manually.

The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 10.

Note If you previously installed Update Rollup 10 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 981053 A workflow rule that contains a step to send an e-mail message causes a deadlock when many instances of the workflow are executed at the same time in Microsoft Dynamics CRM 4.0
  • 981882 You incorrectly receive an error message when you create an appointment for a contact in Microsoft Dynamics CRM 4.0
  • 981837 The lookup fields are not updated when you run the Microsoft Dynamics CRM SDK import process to update Microsoft Dynamics CRM 4.0
  • 981883 You cannot add the existing contracts or the existing quotes that are in "Active" status to a custom entity in Microsoft Dynamics CRM 4.0
  • 981840 A knowledge base (KB) article number uses an incorrect format when you create the KB article in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 9.

Note If you previously installed Update Rollup 9, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 8.

Note If you previously installed Update Rollup 8, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 974529 Some child records and related records are unexpectedly visible to the previous record owner after you reassign records to another record owner in Microsoft Dynamics CRM 4.0
  • 977867 The Import Organization Wizard takes a long time to import an organization in Microsoft Dynamics CRM 4.0
  • 978006 The lookup view only shows the quotes or the contracts that are in "Draft" status when you try to link a custom entity to a quote or a contract in Microsoft Dynamics CRM 4.0
  • 978103 You cannot delete a custom many-to-many relationship after you run the Microsoft.Crm.SE.FixMissingBulkDeleteFailureRelationship.exe tool in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 7.

Note If you previously installed Update Rollup 7, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 975770 HTML that is contained in a field in an e-mail template is displayed as plain text in Microsoft Dynamics CRM 4.0
  • 976188 You cannot assign roles to a user even though you have the Assign Role privilege in Microsoft Dynamics CRM 4.0
  • 976978 Error message when you try to import Microsoft Dynamics CRM Online customizations into a Microsoft Dynamics CRM 4.0 organization: "Either the file could not be uploaded, or this is not a valid Customization file
  • 979052 Error message when you run a report that contains several parameters in Microsoft Dynamics CRM 4.0: "Operation has timeout"
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 6.

Note If you previously installed Update Rollup 6, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 974584 You cannot deploy Microsoft Dynamics CRM 4.0 by using an account that does not have local administrator permissions on Microsoft SQL Server
  • 974597 Htm/html attachments that may contain malicious scripts can be opened in Microsoft Dynamics CRM 4.0
  • 974896 The Asyncoperation tables grow very large in Microsoft Dynamics CRM 4.0
The following KB articles contain the steps that you can follow before you install Update Rollup 5 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 4.0.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 4.

Note If you previously installed Update Rollup 4, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 959758 You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users
  • 963054 Microsoft Dynamics CRM 4.0 generates activities for inactive members in a marketing list when you create campaign activities, quick campaign activities, or mail merge activities from the marketing list
  • 969946 A tool is available to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table in Microsoft Dynamics CRM 4.0
  • 958084 A hotfix is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0
  • 955138 You experience slow performance or timeouts when you try to access some views in Microsoft Dynamics CRM 4.0
  • 951909 Error message when you try to import a customization to another Microsoft Dynamics CRM 4.0 server: "Invalid name prefix"
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 3.

Note If you previously installed Update Rollup 3, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
  • 956330 Slow performance and high CPU utilization occur when you import customizations in Microsoft Dynamics CRM 4.0
  • 968515 The existing custom security roles are not granted hidden privileges after you apply hotfix 950886 in Microsoft Dynamics CRM 4.0
  • 958601 In Microsoft Dynamics CRM 4.0, the notes are lost if a duplicate record is detected when you try to save a record
  • 968672 The recipient does not see the Microsoft Dynamics CRM tracked e-mail icon when a Microsoft Dynamics CRM user sends another Microsoft Dynamics CRM user a Microsoft Dynamics CRM tracked e-mail message
  • 968755 The AsyncOperationBase and WorkflowLogBase tables grow very large and performance issues occur when you use many workflows in Microsoft Dynamics CRM 4.0
  • 968793 Unable to publish workflows after you install or remove a Microsoft Dynamics CRM 4.0 hotfix or update rollup
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 2.

Note If you previously installed Update Rollup 2, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 954322 Error message when you import some customizations to an upgraded installation of Microsoft Dynamics CRM 4.0: "Either the file could not be uploaded or Import failed"
  • 954940 Error message when you try to delete a custom entity record in Microsoft Dynamics CRM 4.0: "An error has occurred, please contact your administrator"
  • 955452 Line feeds are not used when you send an e-mail message that uses an e-mail template to render data that has line feeds in Microsoft Dynamics CRM 4.0
  • 955745 Error message when you try to configure the Microsoft Dynamics CRM 4.0 client for Outlook: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms"
  • 956527 The Microsoft Dynamics CRM client for Outlook consumes three times as much memory in version 4.0 as in version 3.0
  • 959248 Microsoft Dynamics CRM 4.0 slows to unacceptable levels when you process e-mail messages by using the Microsoft Dynamics CRM E-mail Router
  • 957871 The Workflow Expansion Task records cause the AsyncOperationBase table in the MSCRM database to grow too large in Microsoft Dynamics CRM 4.0
  • 959549 Administrators can unexpectedly view Active Directory users who do not belong to the administrator's organizational unit in Microsoft Dynamics CRM 4.0
The following KB Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 1.

Note If you previously installed Update Rollup 1, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 16.
  • 948843 You may experience slow performance when you run or edit workflows in Microsoft Dynamics CRM 4.0
  • 950175 You cannot use Outlook as expected until all Microsoft Dynamics CRM 4.0 add-ins are loaded
  • 950542 Synchronous plug-ins do not respond to the events that are triggered in Microsoft Dynamics CRM 4.0
  • 953340 E-mail messages from a CRM user to a queue are not delivered in Microsoft Dynamics CRM 4.0
  • 954811 Microsoft Dynamics CRM 4.0 Deployment Manager takes a long time to open on a Microsoft Dynamics CRM 4.0 server

Hotfixes and updates that were released as individual fixes

Update Rollup 16 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that were released as individual fixes:
  • 2509284 You cannot paste a date into the condition line on the Advanced Find page in Microsoft Dynamics CRM 4.0

Issues that were not previously documented in a Knowledge Base article

Update Rollup 16 for Microsoft Dynamics CRM 4.0 resolves the following issues that were not previously documented in a Knowledge Base article:
  • Consider the following scenario:
    • You create an appointment in Microsoft Dynamics CRM.
    • You change the appointment in the Microsoft Outlook calendar.
    • You update the appointment in Outlook.
    In this scenario, the system creates a duplicate appointment in the receiver's calendar.
  • When you run the Account Overview report in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you receive the following error message:

    An error has occured. NullReferenceException: Object reference not set to an instance of an object.
  • When you try to add a Price List item to a product in Microsoft Dynamics CRM 4.0, you receive the following error message:

    There was an error with this field's customized event.
  • When you synchronize appointments by using Outlook in online mode or in noncached mode in Microsoft Dynamics CRM 4.0, all attendees become organizers. If a user deletes the appointment, the system generates a cancelation request in Outlook.
  • Assume that you create a custom report in an instance of Microsoft SQL Server 2008. Additionally, the report contains the CRM pre-filtering criteria. When you run the report, you receive the following error message:

    Reporting Error. The report cannot be displayed
    Error Number: 0x80040494 Error Description: The report parameter 'P1' is read-only and cannot be modified. (rsReadOnlyReportParameter)
  • The Rule Deployment Wizard does not verify the rules as expected if no user is named as "Administrator" in Microsoft Dynamics CRM 4.0. This issue occurs when the Exchange Server uses Portuguese as a language.
  • Assume that you register a plugin against a pre-sending email message or a pre-updating email message in a parent pipeline. When the plugin raises an exception to cancel the updating of the email message or to cancel the sending of the email message, the Microsoft Dynamics CRM client for Microsoft Office Outlook crashes.
  • When you install hotfix 2421203, you receive the following error message:
    The update could not apply changes to the Web.config file.
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    2421203 Microsoft Dynamics CRM Hotfix for Microsoft Security Advisory 2416728

    However, the Web.config files are updated as expected.
  • Assume that an account name in a report is an integer number. When you run the report against a Quick Find search result in Microsoft Dynamics CRM 4.0, you receive the following error message:

    You must enter a whole number between 0 and 10.
  • Assume a user has only Read permission and Append permission in Microsoft Dynamics CRM 4.0. However, the user can remove members from a shared marketing list.
  • Assume that you run Microsoft Dynamics CRM 4.0 against Internet Explorer 9 Beta. When you save a schedule, you receive the following error message:

    Microsoft Dynamics CRM has encountered an error.
  • Assume that you try to attach a file to an account entity. If the file size exceeds eight megabytes (MBs), you receive an error message. In this situation, you are redirected to an arbitrary site in Microsoft Dynamics CRM 4.0.
  • Assume that you create a workflow that contains a condition to check the recipient in Microsoft Dynamics CRM 4.0. If the To line contains an unresolved address for the intended recipient, the system does not process the workflow as expected.
  • When you edit an article page in Microsoft Dynamics CRM 4.0, the horizontal scroll bar is unavailable.
  • Assume that you use the auto resolution feature, and the auto resolution feature returns more than one candidate. When you set the value in a lookup field to a null value in an OnChange event in the Jscript code, you receive an error message that states a script error occurred.
  • Even though an appointment organizer has user-level access to activities, the system restricts access to the activities.
  • If a parameter-filter error occurs in the help contents page, a Microsoft Dynamics CRM error page does not appear. Instead, an ASP.NET error page appears.
  • In some Microsoft Dynamics CRM clients for Outlook, you receive a System.OutOfMemoryException error message after you publish customizations on a Microsoft Dynamics CRM 4.0 server.
  • Assume that an email message cannot be sent to a user who uses the Microsoft Dynamics CRM 4.0 client for outgoing email messages. In this situation, the email message prevents pending email messages from being sent.
  • When you use the calendar to select the dates in Microsoft Dynamics CRM 4.0, the third Saturday and the third Sunday in October have the same date.
  • Assume that you use Microsoft Dynamics CRM 4.0 in Internet Explorer 9 Beta. In this situation, the dynamic values of a workflow cannot be queried in the Condition Edit dialog box.
  • When you create a new quote and then select a product by using a different currency, you receive the following error message:

    The currency of the quotedetail does not match the currency of the quote.
  • Assume that a plugin creates a new record in offline mode. When you synchronize data from offline mode to online mode in the Microsoft Dynamics CRM client for Microsoft Office Outlook, you receive the following error message:

    The selected object could not be found. Verify that the object exists in both the database and Active Directory
  • Assume that you have an email message that uses UTF-8 characters. Additionally, the email message contains attachments. When you use Microsoft Dynamics CRM 4.0 Email Router to send the email message to a POP3 email address, the content of the email activity is unreadable.
  • When you run the Account Distribution report in the Microsoft Dynamics CRM 4.0 client for Outlook, a blank page appears. Additionally, you receive the following error message:

    Microsoft Dynamics CRM has encountered an error.
  • Assume that you install Update Rollup 14 for Microsoft Dynamics CRM 4.0. Additionally, you install the German MUI. When you try to provision the German language, you receive the following error message:

    An invalid transition was attempted - transition information is EntityStateName = None, OperationContext = System, EntityType = Publishable, Operation = Update.

Special Considerations

64-bit versions of Office 2010 will not be supported in Microsoft Dynamics CRM 4.0.

With Update Rollup 8 installed, Microsoft CRM E-mail Router Service supports Microsoft Exchange Server 2010.

With Update Rollup 12 installed, the Rule Deployment Wizard supports Microsoft Exchange Server 2010.


Microsoft Dynamics CRM for Microsoft Office Outlook Auto Update IDs and Link IDs

For more information about how to use the Auto Update functionality, visit the following Microsoft websites:
Collapse this tableExpand this table
Arabic 209024&clcid=0x401 E3008D63-FABC-42BE-A476-DCB48C29B272
Chinese (Simplified) 209024&clcid=0x804 8C5F0B5D-695F-46F6-96B6-DE5F48A3D134
Chinese (Hong Kong) 209024&clcid=0xc04 0B0B0BC9-BABE-4EFF-984E-EEFB9713D967
Chinese (Traditional) 209024&clcid=0x404 6774D1E4-BD33-4A1B-BFB4-1032CFE3D1F1
Czech 209024&clcid=0x405 55A39915-CB67-4AA2-BFE7-EC9C12B57A8A
Danish 209024&clcid=0x406 D2B3A05A-5141-4586-88B1-3ECAD8D00F41
Dutch 209024&clcid=0x413 6ACD32AE-CA8A-4728-8D9E-9890EED7CBCE
English 209024&clcid=0x409 6EA3A2FA-08DF-40B5-842B-1C6B6EC6B028
Finish 209024&clcid=0x40b 6AB4183E-5415-48B9-87A4-7FFBD058C50E
French 209024&clcid=0x40c 6C8D2C07-8785-47C8-8F51-5D9EBDF14588
German 209024&clcid=0x407 FCFF1114-7A84-4BF5-A6CF-B21F854F838E
Greek 209024&clcid=0x408 A7DCFD92-03D0-4F0B-A0A3-4B5679B7AA75
Hebrew 209024&clcid=0x40d 52E01646-951D-4EFF-9AB9-28195D039782
Hungarian 209024&clcid=0x40e DE578D00-CCCC-480B-BC36-AAF433B0E036
Italian 209024&clcid=0x410 F6B1808E-990C-4D45-B2A4-756005C3C59B
Japanese 209024&clcid=0x411 B281FB5F-4AF5-4525-8DD0-D71D00C1E326
Korean 209024&clcid=0x412 E3145E89-D089-4E4E-89F1-6A5962352C59
Norwegian 209024&clcid=0x414 8155C482-74E9-4532-9FA8-218D4D93D2AA
Polish 209024&clcid=0x415 4E003F62-5F46-4D50-8087-DF3F84F40AFE
Portuguese (Brazil) 209024&clcid=0x416 338A7A58-39B6-4CDB-913C-FDE731AE3938
Portuguese (Portugal) 209024&clcid=0x816 D8314C8C-BBBC-434C-B3F6-412CC3A8E24B
Russian 209024&clcid=0x419 377AC36D-35EB-4C9F-A4A2-3FD277CEE9F4
Spanish 209024&clcid=0x40a 13C37D5E-778E-44F7-9F92-D01C1C567280
Swedish 209024&clcid=0x41d 5E4108EF-7466-4014-A522-4488CF9EF768
Turkish 209024&clcid=0x41f 74F4E113-3946-4367-82A8-A6579DD94883

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Article ID: 2477743 - Last Review: November 11, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbexpertiseinter atdownload kberrmsg kbsurveynew KB2477743

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