Article ID: 2477825 - View products that this article applies to.
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When you start Windows Internet Explorer, you receive one of the following error messages:
Internet Explorer has encountered a problem and needs to close
This incompatibility causes Internet Explorer to crash.
Internet explorer has stopped working
This problem occurs because some versions of the "Zynga Toolbar” Internet Explorer add-on are incompatible with the version of Internet Explorer that you are using.
Temporarily uninstall this toolbarTo resolve this issue, temporarily uninstall Zynga Toolbar, and then download and install the latest version of the toolbar.
To uninstall the Zynga toolbar, follow these steps.
For Windows 7 and Windows Vista
Internet Explorer add-ons: frequently asked questions
How do browser add-ons affect my computer?
Using Internet Explorer 8 add-on manager