Article ID: 247847 - View products that this article applies to.
This article was previously published under Q247847
In Outlook 97, Outlook 98, and Outlook 2000, the Rules wizard does not allow you to move (or in any way process) a mail item that was sent on behalf of another user. To create such a rule, you need to use custom forms and rules based on categories.
Microsoft Exchange Server gives you the ability to send mail on behalf of another user. This is done by giving the appropriate permission in the Microsoft Exchange Server Administrator program. For example, if a user called USER1 has been given such rights for USER2, then USER1 can send a message on behalf of USER2. If you want to create a rule such that all messages sent by USER1 on behalf of USER2 are moved to a folder called Sent On Behalf Of USER2, nothing in the Rules wizard lets you do that.
One solution is to create a custom form that will be preset to a category called "Sent On Behalf Of." In this example, USER1 can use this form whenever he or she sends mail on behalf of USER2. You can then create a rule that checks messages after they are sent, checks if the category is set to Sent On Behalf Of and, if so, moves those messages to a specific folder (or processes those messages in other ways).
The detailed steps are given below. These steps are for Outlook 97, but the same steps apply, with minor differences, for Outlook 98 and Outlook 2000. To create a form: