A forwarding rule does not function and the EdgeTransport.exe process crashes on an Exchange Server 2010 server

Article translations Article translations
Article ID: 2479227 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • User01, user02, and user03 are Microsoft Exchange Server 2010 users.
  • User02 creates a rule so that any received email message from user01 is forwarded to user03.
  • User01 sends an email message to user02. The email message contains Japanese (1 byte Kana) characters either in the body, in the display name, or in the file name of an attachment.
In this scenario, the email message is delivered to user02. However, it is not forwarded to user03. Additionally, the EdgeTransport.exe process crashes, and the following event is logged in the Application log:

Log Name: Application
Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Description:
Watson report about to be sent for process id: <Process ID>, with parameters: E12, <Build Type>, <Version Number>, edgetransport, M.E.Data.Common, M.E.D.G.OutboundCodePageDetector.GetCodePageCoverage, System.ArgumentException, 650f, <Version Number>.

ErrorReportingEnabled: False

CAUSE

This issue occurs because a System.ArgumentException exception occurs when the GetCodePageCoverage method is called.

RESOLUTION

To resolve this issue, install the following update rollup:
2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2479227 - Last Review: April 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2479227

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com