Article ID: 2482074 - View products that this article applies to.
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Resolution

If you see a message to "quit the following applications"  while installing an update for Microsoft Office for Mac 
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, click Continue, and then quit the applications listed in the message. To quit an application, click its name on the Apple menu bar, and then click Quit <application name> or press COMMAND Q. You can also quit an application if it has an icon in the Dock by pressing the CONTROL key, clicking the icon, and then clicking Quit.

You'll also have to turn off Sync Services in Outlook. To do this, start Outlook, click Outlook > Preferences, and then choose Sync Services under Other. Uncheck all boxes and then quit Outlook.

You should now be able to install the update for Office.

NOTE The message to quit applications may also appear if you're installing Microsoft Office for Mac. Follow the same steps to quit the applications before you install Office.


More information

There is another way you can quit an application. On the Apple menu bar, click Go > Computer, open your hard disk drive (Macintosh HD is the default name), and then open Applications > Utilities > Activity Monitor. Find the application name, click it, and then choose Quit Process.
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Here are some of the common applications that may be listed in the message:
  • Microsoft Word for Mac
  • Microsoft PowerPoint for Mac
  • Microsoft Excel for Mac
  • Microsoft Entourage for Mac
  • Microsoft Outlook for Mac
  • MSN Messenger
  • Safari
  • Auto updater
  • Sync Services
  • Database Daemon
  • Sync Services Agent

Properties

Article ID: 2482074 - Last Review: November 22, 2012 - Revision: 7.0
Applies to
  • Microsoft Office 2008 for Mac Business Edition
  • Microsoft Office 2008 for Mac Home and Student Edition
  • Microsoft Office for Mac Home and Business 2011
  • Microsoft Office for Mac Home and Student 2011
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office 2004 for Mac Student and Teacher Edition
  • Microsoft Word 2004 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft Entourage 2004 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft PowerPoint 2008 for Mac
  • Microsoft Entourage 2008 for Mac
  • Microsoft Excel 2008 for Mac
  • Microsoft Word for Mac 2011
  • Microsoft PowerPoint for Mac 2011
  • Microsoft Outlook for Mac 2011
  • Microsoft Excel for Mac 2011
Keywords: 
dftsdahomeportal KB2482074

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