Article ID: 248263 - View products that this article applies to.
This article was previously published under Q248263
When you try to install one of the programs listed In the "Applies to" section, on a computer that is running Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium (Me) you may receive the following error message:
Error 1305. Error reading from file: <filename>
Depending on the product and the version of Installer, the "Error 1305" may or may not appear.
Error reading from file: <filename>
This issue may occur if one of the following conditions are true:
To resolve this issue, use the following methods in the order in that they appear in.
Examine the CD-ROM or DVD DiscExamine the disc for visible deformation or substantial scratches.
If you experience issues with a DVD disc, make sure that you insert the DVD into a DVD drive instead of a CD-ROM drive.
If the issue continues to occur, proceed to the next method.
Clean the Program CD-ROM or DVDClean the program CD-ROM or DVD. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth from the center of the CD-ROM outward.
Note Do not use paper cloth which can scratch the plastic and leave streaks, and do not use a circular motion when you wipe the CD-ROM.
If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.
Test the CD-ROM or DVD in another DriveTry the CD-ROM or DVD in another drive. For DVDs, make sure that the drive has a DVD logo on the front of the drive. If the disc works in this test, then the issue may be with the original drive not properly reading the disc. Contact your computer or disc drive manufacturer. If your computer has multiple CD-ROM, CD-R, CD/RW or DVD drives, test the disc in the other drive.
If after you clean the disc, the disc does not work on another computer then it is likely that the disc is bad and must be replaced. If you see the same issues with a replacement disc as with the original disc or if the issue continues to occur, proceed to the next method.
Clean the DriveIf cleaning the CD-ROM or DVD does not resolve the issue, clean the disc drive by using a CD-ROM or DVD drive cleaning disc if you have one. If you do not have one, obtain one after all of the other steps in this article have failed to resolve the issue. Drive cleaning discs are available in most computer or home electronics stores.
If the issue continues to occur, proceed to the next method.
Quit Unnecessary SoftwareOther applications may interfere with the reading of the disc, for example, antivirus, firewall or anti-crash software. To quit all visible programs:
Look for Known Issues with the Drive or Recording SoftwareSearch the Microsoft Knowledge Base for your brand and model of CD-ROM or DVD drive. Known issues with specific drives may be found in the Knowledge Base.
If your computer includes CD-R or CD/RW recording (burning) software or packet-writing software, search the Microsoft Knowledge Base for known issues with the software. Occasionally, there are conflicts, which depends on the version of the software or with specific drives.
The Microsoft Knowledge Base is available at the following Microsoft Web site:
Check for Drive Firmware UpdatesContact the manufacturer of your computer or disc drive to see if software updates for your drive are available. Often these are called "firmware" updates. Occasionally updates are issued that can resolve issues where the drive can read most, but not all, discs.
Make Sure That You Are Using Protected Mode CD-ROM DriversMake sure that you are using protected mode (32-bit) drivers for your CD-ROM drive. To do this:
Enable and Disable UDF SupportIf you are using Microsoft Windows 98 or Microsoft Windows Millennium (Me), change the Universal Disk Format (UDF) setting. To do this, follow these steps:
Note DVD-ROMs require the UDF file system, unless they are a UDF Bridge disc (mastered for both ISO 9660 and UDF).
To disable Direct Memory Access (DMA) for the CD-ROM or DVD drive, follow these steps:
Reduce Drive CachingTo reduce CD-ROM or DVD drive caching:
(http://support.microsoft.com/kb/245226/ )Troubleshooting installation from compact disc media
Disable Auto-Insert NotificationNote If you disable Auto-Insert Notification, your programs can no longer start automatically.
To disable Auto-Insert Notification:
Remove Duplicate DrivesRemove any duplicate CD-ROM or DVD drives being loaded by Windows. To do this:
Restart Windows in Safe ModeTo restart Windows in Safe Mode, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 95Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode on the Startup menu.
Windows 98 and Windows Millennium EditionRestart your computer, press and hold down the CTRL key when your computer completes the Power On Self Test (POST), and then select Safe Mode on the Startup menu.
Clean Boot Your ComputerUse a clean boot to restart your computer and see if the issue persists. A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For more information about how to use a clean boot, see the "Reference" section later in this article.
To restart your computer with a clean boot, follow the steps that are appropriate to your operating system.
Microsoft Windows XP
Note To restore the computer to use a normal startup, click Normal Startup on the General tab in the System Configuration Utility, click OK, and then restart the computer.
(http://support.microsoft.com/kb/282846/ )Privacy settings only affect Internet zone
(http://support.microsoft.com/kb/283185/ )How to manage cookies in Internet Explorer 6
(http://support.microsoft.com/kb/196955/ )How to set and customize cookies settings in Internet Explorer
Install the MDAC UpdateNote If you are getting the above symptoms with Encarta products, you may skip this section.
To install the MDAC update for all the products listed in the "Applies to" section except Office 2000:
http://msdn2.microsoft.com/en-us/data/aa937695.aspxIf the issue continues to occur, proceed to the next method.
Check for Alternate Installation LocationsIf your computer contains more than one CD-ROM-compatible drive (for example, another CD-ROM drive, or a DVD-ROM drive, or a CD-RW drive), and if you receive either of the error messages in the "Symptoms" section, cancel Setup (using the steps shown in the "If the Error Message Is Still on the Screen" section) and then run Setup by inserting the compact disc into the secondary drive. In most cases, the problem does not occur when you run Setup using the secondary drive.
Or, if your computer is connected to a network, you may be able to share the Microsoft product's compact disc in another computer's CD-ROM drive. If you are able to share another computer's CD-ROM drive, insert the product's compact disc into that drive, and from your workstation, connect to the other computer and run Setup.
For example, if the other computer's name is "server" and its CD-ROM drive is shared as "cdrom", run Setup from your computer. To do this, click Start, click Run, type \\server\cdrom\setup.exe in the Open, and then click OK.
If you are still unable to install any of the programs listed at the beginning of this article, please click the following article number to view the article in the Microsoft Knowledge Base:
218617For additional information about how to perform a clean-boot in Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/218617/EN-US/ )How to Troubleshoot CD-ROM Read Issues
(http://support.microsoft.com/kb/310353/ )How to perform a clean boot in Windows XP
(http://support.microsoft.com/kb/267288/ )How to perform a clean boot in Windows Millennium Edition
192926For additional information about troubleshooting CD-ROM issues in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/192926/ )How to perform clean-boot troubleshooting for Windows 98
126380For additional information about troubleshooting CD ROM issues in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/126380/ )Troubleshooting CD-ROM problems in Windows 2000 and Windows NT
314096For additional information about how to troubleshoot CD-ROM issues in Windows 95,98 or Windows Millenium (Me), click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314096/ )How to troubleshoot CD-ROM drive problems in Windows XP
(http://support.microsoft.com/kb/218617/ )How to troubleshoot CD-ROM or DVD-ROM read issues
(http://support.microsoft.com/kb/140583/ )How to configure CD-ROM caching for Windows 95
(http://support.microsoft.com/kb/141368/ )Poor performance from CD-ROM-based program
(http://support.microsoft.com/kb/158904/ )CD-ROM benchmark program may not disable read ahead or caching
(http://support.microsoft.com/kb/321641/ )How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs
Article ID: 248263 - Last Review: June 10, 2008 - Revision: 8.1
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