Sending mail from Outlook results in error 0x800ccc80

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Article ID: 2483175 - View products that this article applies to.
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Symptoms

When you attempt to send email from Outlook using a POP3 or IMAP account, you receive the following error messsage:

Error Message: 0x800CCC80 - None of the authentication methods supported by this client are supported by your server.

Cause

The error described in the Symptoms section can occur if your Outlook email account is not configured to log on to the incoming server before sending mail, but your Internet Service Provider (ISP) requires you to authenticate before sending email via SMTP.

Other conditions not described in this article may also result in the same error.

Resolution

You can use Outlook to repair your email account or enable the Log on to incoming server before sending mail option for your email account.

For more information about repairing or configuring your Outlook email account, click the following article number to view the article in the Microsoft Knowledge Base:

287532 How to configure Internet e-mail accounts in Outlook

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2483175 - Last Review: December 14, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
Keywords: 
KB2483175

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