Your computer may stop responding when you start Streets and Trips or MapPoint

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Article ID: 248326 - View products that this article applies to.
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SYMPTOMS

When you start any one of the programs listed in the "Applies to" section, your computer may stop responding (hang).

CAUSE

This issue may occur if the video driver for your video adapter is outdated. This issue has been known to occur on the following video adapters:
  • NVIDIA Ge-Force 256 chip set.
  • Matrox G400 dual head with video card drivers later than version 5.32.010 of Apr, 25 2001.
  • ATI 3D Rage Pro AGP 2X running display driver version 5.2.040.4.0.0 and display settings in True Color mode.
To take advantage of the detail of the maps in Microsoft Streets and Trips, set the color and screen resolution settings at the highest level that your monitor supports. The minimum color setting is 256 colors. You will receive better results with higher color settings.

RESOLUTION

To resolve this issue, contact your hardware manufacturer for information about how to obtain and install the latest video driver that is available for your video adapter.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

Reduce hardware acceleration

To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Appearance and Themes.
  3. Click Display.
  4. On the Settings tab, click Advanced.
  5. Click the Troubleshoot tab.
  6. Move the Hardware acceleration slider all the way to the left (the None position), and then click OK.

Change to 800 x 600 x 256 color

If the issue continues to occur, reduce the Colors setting on the Settings tab of the Display Properties. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Display.
  3. Click the Settings tab. Write down your Colors and Screen area settings.
  4. In the Colors section, click 256 Colors (or the lowest option that is available).
  5. In the Screen section, drag the slider to 800 x 600.
  6. Click OK.
  7. If you are prompted to restart the computer, click Yes.

Properties

Article ID: 248326 - Last Review: February 28, 2014 - Revision: 8.1
APPLIES TO
  • Microsoft AutoRoute 2007
  • Microsoft AutoRoute 2007 with GPS Locator
  • Microsoft AutoRoute 2006
  • Microsoft Expedia Streets & Trips 2000
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft MapPoint 2004 Standard Edition
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 with GPS Locator
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2005 Standard Edition
  • Microsoft Streets & Trips 2004 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft Streets & Trips 2001 Standard Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kbdisplay kbprb KB248326

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