Article ID: 2484676 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When you search for a contact by using Microsoft Lync Online, and the search fails, Lync Online displays a link that suggests that you can use the Microsoft SharePoint Skill search. However, when you try to use a SharePoint Skill search, the search fails, and you receive an error message.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
If your computer previously logged on to an on-premises Microsoft Office Communications Server (OCS), and then the same computer logs on to Lync Online, you must delete the OCS policies that were pushed by the administrator. To do this, follow these steps
This issue occurs because a SharePoint Skill search isn't supported when you use Lync Online.
Still need help? Go to the Office 365 Community
Article ID: 2484676 - Last Review: May 31, 2013 - Revision: 16.0
Contact us for more help
Connect with Answer Desk for expert help.