A mailbox is not shown in certain address lists after you run certain commands on an Exchange Server 2007 mailbox

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Article ID: 2484817 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You add the showInAddressBook attribute manually to a Microsoft Exchange Server 2007 mailbox. You do this so that the mailbox can show in certain address lists. You run certain commands on the mailbox, such as the Set-Mailbox command, or the Move-Mailbox command. In this scenario, the mailbox is not shown in the address lists.

CAUSE

This issue occurs because the address lists entries are removed incorrectly from the showInAddressBook attribute in the Active Directory directory service. 

RESOLUTION

To resolve this issue, install the following update rollup:
2509911 Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3
After you apply this update, create the following registry subkey on the Exchange Server 2007 server:

Path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msexchangesa\parameters
Name: DisableALUpdate
Type: REG_DWORD
Data:  1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

You can use Active Directory Service Interfaces Editor (ADSI Edit) to copy the distinguishedName attribute of the address lists to the showInAddressBook attribute of the mailbox in Active Directory.

Properties

Article ID: 2484817 - Last Review: August 10, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2484817

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