Article ID: 2485443 - View products that this article applies to.
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When you start Internet Explorer, you may receive one of the following error messages:

Internet Explorer has stopped working
Internet Explorer encountered a problem and needs to close


To resolve this issue, Yahoo! and Microsoft recommend that you uninstall and then reinstall the Yahoo! Toolbar. To do this, click your operating system in this article, and then follow the steps: 

Windows 7, Windows Server 2008 and Windows Vista

Windows XP

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Advanced information

Because of some changes that were made by Yahoo!, older versions of the Yahoo! Toolbar can cause Internet Explorer to crash.


Article ID: 2485443 - Last Review: June 21, 2014 - Revision: 5.0
Applies to
  • Windows Internet Explorer 7
  • Windows Internet Explorer 8
  • Windows Internet Explorer 9
kbsmbportal KB2485443

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