Article ID: 2486120 - Last Review: July 14, 2011 - Revision: 5.0

You must authenticate again when you open a new tab or a new window when you are connected to Outlook Web Access in Internet Explorer 8

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SYMPTOMS

Consider the following scenario. You use Windows Internet Explorer 8 to connect to Microsoft Office Outlook Web Access to access your email messages, or you log on to a Secure Sockets Layer (SSL) website that requires authentication. When you open a new tab or a new window in the website, you are prompted to reauthenticate.

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CAUSE

This issue occurs when Internet Explorer 8 creates a new process for a new tab or a new window. In this case, the SSL session state of the new tab or of the new window is not shared, and an additional authentication dialog box appears.

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RESOLUTION

To resolve this issue, you must install the hotfix that is referenced in the following Microsoft Knowledge Base article:

KB 977417 (http://support.microsoft.com/kb/977417) You are prompted to provide authentication again when you open a new tab or a new window in a SSL Web site in Internet Explorer 8