The "legacyExchangeDN" value is shown in the "From" field instead of the "Simple Display Name" in an email message in an Exchange Server 2010 environment

Article translations Article translations
Article ID: 2489941 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Consider the following scenario:
  • You create a user A account in a non-English Microsoft Exchange Server 2010 environment.
  • You create a user B account in an English Microsoft Exchange Server 2010 environment.
  • You configure the DisplayName property of user A to use a double-byte character set (DBCS).
  • You configure the SimpleDisplayName property of user A to use a single-byte character set (SBCS).
  • User B accesses a mailbox by using Outlook 2010 that is running in ANSI mode with an online profile.
  • User A sends an email message to user B.
In this scenario, you expect the Simple Display Name value for user A to show in the From field. Instead, the legacyExchangeDN value or the last Common Name value of user A is shown.

Note This issue does not occur in an Exchange Server 2003 environment.

Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

Workaround

To work around this issue, you can change the DisplayName property of user A from DBCS to SBCS.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2489941 - Last Review: February 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2489941

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com