Article ID: 2490458 - Last Review: January 4, 2011 - Revision: 2.0

You receive the error message "virtual machine could not start because the hypervisor is not running" in Windows Server 2008 or Windows Server 2008 R2

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SYMPTOMS

Consider the following scenario:

1. You install the Hyper-V role on a computer that is running Windows Server 2008 or Windows Server 2008 R2.
2. You create a virtual machine and attempt to start the virtual machine.
3. You may see the following event id

Log Name: Microsoft-Windows-Hyper-V-Worker-Admin
Source: Microsoft-Windows-Hyper-V-Worker
Event ID: 3112
Level: Error
Description:
The virtual machine could not be started because the hypervisor is not running. 


In this scenario, you are unable to start the virtual machine and receive the error message below:

Virtual machine could not start because the hypervisor is not running.

CAUSE

The Data Execution Prevention (DEP) setting is not enabled in BIOS. For HP server, it is called "No Execute Memory Protection"

RESOLUTION

To fix the issue, enable the DEP setting in BIOS

MORE INFORMATION

Hyper-V Installation Prerequisites: http://technet.microsoft.com/en-us/library/cc731898.aspx (http://technet.microsoft.com/en-us/library/cc731898.aspx)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Standard
Keywords: 
KB2490458