The postal code of a contact appears in an incorrect position after you synchronize contacts from a Microsoft Dynamics CRM 4.0 server to a Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook

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Article ID: 2490574 - View products that this article applies to.
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SYMPTOMS

Assume that a contact is updated in a Microsoft Dynamics CRM 4.0 server. After you synchronize contacts from the Microsoft Dynamics CRM server to a Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, the postal code of the contact appears in an incorrect position. This problem occurs if you have Update Rollup 10 for Microsoft Dynamics CRM 4.0 or a later update rollup installed.

For more information about Update Rollup 10 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2449283 Update Rollup 10 for Microsoft Dynamics CRM 4.0 is available

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 15 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 15 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2449283 Update Rollup 15 for Microsoft Dynamics CRM 4.0 is available

To enable this hotfix on a computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook, follow these steps:
  1. Under the HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient registry subkey on the Microsoft Dynamics CRM client for Outlook, add the following REG_DWORD registry entry:
    EnableZipCityStateFormat
  2. Set the value of the registry entry that you just added to 1.
Notes
  • If you set the value to 0, the position of the postal code is as follows:
    City State Postal_code
  • If you set the value to 1, the position of the postal code is as follows:
    Postal_code City State
  • The City placeholder represents the actual city name, the State placeholder represents the actual state name and the Postal_code placeholder represents the actual postal code.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2490574 - Last Review: January 14, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbsurveynew KB2490574

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